Client Success Manager
Affirm
Associate, Customer Success
Pearl Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Provide critical support that enables our provider partners to succeed with Pearl's platform and programs.
- Be a central hub of coordination and execution, working closely with Customer Success Managers.
- Coordinate the end-to-end onboarding process for new provider groups.
- Support Customer Success Managers in managing the day-to-day needs of our enterprise accounts.
- Manage key projects and workstreams.
- Develop and prepare materials for customer touchpoints.
- Serve as a key liaison between customers and internal teams.
- Analyze customer performance data to help develop reports and summaries.
- Act as the voice of the customer by documenting their feedback and escalating potential issues.
Requirements
- 1-3 years of experience in customer success, customer experience, project coordination, or a similar role.
- Strong organizational and project management abilities, with a proven capacity to manage multiple competing priorities.
- A genuine passion for improving healthcare outcomes and supporting care providers.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with both clinical and non-clinical partners.
- The ability to travel up to 15% for occasional team or customer meetings.
- A Bachelor’s degree or equivalent professional experience.
- Nice-to-haves: Prior experience working in healthcare or for a healthcare technology company, proficiency analyzing data and using tools like Excel/Google Sheets for reporting, experience working with CRM software, especially HubSpot.
Benefits
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisreportingcustomer onboardingcustomer successcustomer experience
Soft skills
organizational skillscommunication skillscollaborationproblem-solvingtime management
