Wing Assistant

Executive Assistant

• Create and send statements or invoices, track payments, and record company expenses.
• Gather data on trends, industry best practices, and other publicly available information and prepare reports on the findings (e.g., for comparative analysis).
• Store and organize documents and files.
• Data Entry: prepare lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes.
• Research products, purchase goods & secure samples.
• Store, update & collect information for marketing and sales campaigns through a CRM system.
• Monitor projects, conduct internal communication & organize company data.
• Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings.
• Prepare itineraries, book hotels, rental cars, etc.
• Convey information to incoming calls & make calls for appointments or conduct informational inquiries.
• Reply to emails, follow up on correspondence, organize inbox as per client preferences, and notify clients about important emails.
• Synthesize data & other content into cohesive reports and presentation slides.
• Upload videos, manage negative reviews, and keep the account profile up to date.
• Ad hoc tasks

Content Writer

• Write content for blogs, articles, website pages, social media posts, email newsletters, ads, brochures, white papers, case studies, etc.
• Upload written content & manage publishing schedules.
• Gather information about trends & industry-related topics in articles, interviews, and videos.
• Moderate conversations in social media groups according to set etiquette.
• Develop a scheduling sequence to publish content on all platforms & propose promotional activities.
• Coordinate with designers for illustrations & the marketing team to develop content.
• Collaborate on generating ideas for new content or updating existing ones.
• Create email sequences & send personalized pitches.
• Conduct general administration.
• Develop a content strategy to improve ranking scores & analyze promotion activities used by competitors.
• Ad hoc tasks

• Support administrative tasks such as document sourcing, expense filing, and scheduling,
• Assist with tenant follow-ups and reminders,
• Provide general office support, including communication assistance within the team and other delegated admin duties,

General Virtual Assistant, Appfolio Experience

Bookkeeper

• Monitoring contracts and agreements with vendors, consultants, banks, tenants, contractors, municipalities, etc.
• Perform account receivable functions, including invoicing, deposits, collections, and revenue tracking.
• Conduct reconciliation of all accounts on an as-needed basis.
• Manage data entry and oversee bank reconciliation process.
• Gather data for the preparation of monthly reports to track company financials.
• Prepare balance sheets, financial statements, and payroll documents.
• Maintain strict confidentiality of company books and records.
• Ad hoc tasks

Customer Support

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Customer Service Representative

Digital Marketing

• Upload videos and graphics, keep the account up-to-date & manage reviews.
• Develop, execute, and monitor the execution of marketing campaigns on various digital platforms.
• Ensure consistency of branding across all accounts and channels.
• Create events or promos to increase customer engagement.
• Manage the contact database & assist with lead generation activities.
• Research influencers, compatible products, and businesses to form strategic partnerships.
• Set up accounts, liaise with affiliates & manage affiliate partners’ payouts.
• Check KPIs, modify bids or budgets & review keyword performance.
• Gather information on the brand's audience profiles and develop a content strategy with internal teams.
• Create progress reports and monitor the performance and effectiveness of marketing campaigns.
• Research on trends, promotional activities utilized by competitors, and competitive marketing insights.
• Execute SEO strategies and conduct keyword research.
• Conduct general administration.
• Use tweak builders to tweak the content.
• Ad hoc tasks

Digital Marketing Specialist

• Store and organize documents and files.
• Data Entry: prepare lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes.
• Research products, purchase goods & secure samples.
• Store, update & collect information for marketing and sales campaigns through a CRM system.
• Create and send statements or invoices, track payments, and record company expenses.
• Gather data on trends, industry best practices, and other publicly available information and prepare reports on the findings (e.g., for comparative analysis).
• Monitor projects, conduct internal communication & organize company data.
• Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings.
• Prepare itineraries, book hotels, rental cars, etc.
• Convey information to incoming calls & make calls for appointments or conduct informational inquiries.
• Reply to emails, follow up on correspondence, organize inbox as per client preferences, and notify clients about important emails.
• Ad hoc tasks

General Virtual Assistant

• Procurement Support -Purchase materials from vendors (Amazon, Home Depot, Lowe’s, etc.).
• Internal Coordination -Work closely with project managers to track tasks and requirements.
• Vendor/Contractor Liaison
• Connect with vendors/subcontractors to follow up on project status.
• Organize, prioritize, and draft professional responses when needed.
• General Administrative Support
• Assist with other assigned tasks to keep operations efficient.

General Virtual Assistant, Bilingual: Cantonese & English

Graphics Designer

• Design content for blogs, articles, website pages, social media posts, and emails.
• Upload graphic content & manage publishing schedule.
• Gather information about trends & industry-related articles, interviews, and videos.
• Develop a scheduling sequence to publish content, propose audience engagement & coordinate the execution of design schedules.
• Coordinate with the content writer to create illustrations.
• Test graphics across various media.
• Assist teams by using layout & design tools to proofread visual materials.
• Collaborate on new ideas for new or existing content.
• Execute visual concepts that combine identity with marketing.
• Conduct general administration
• Track & coordinate execution of marketing campaign schedules.
• Create video & motion graphics in line with company branding.
• Develop creative & engaging marketing strategies based on business objectives.
• Ad hoc tasks

Graphic Designer

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
• Ad hoc tasks

Healthcare Virtual Assistant – Latin America

Human Resources

• Maintain and update employee records in HRIS platforms and internal databases.
• Prepare HR-related reports such as headcount, turnover, and leave tracking.
• Assist with benefits enrollment and respond to general employee inquiries.
• Help ensure company policies, procedures, and employee handbooks are up to date.
• Support compliance audits by organizing documentation and records.
• Track mandatory training completion and help enforce HR compliance requirements.
• Help coordinate internal HR programs, announcements, and engagement initiatives.
• Support employee feedback surveys and gather data for review.
• Assist with organizing virtual events and recognition activities.
• Assist in preparing new hire documentation and scheduling onboarding sessions.
• Coordinate access to tools, systems, and training for new employees.
• Support exit interview processes and offboarding documentation.
• Draft HR communications, letters, and forms as required.
• Maintain HR files, templates, and documentation securely and confidentially.
• Provide day-to-day support to the HR Manager and Talent Acquisition team.
• Post job openings on internal systems and external job boards.
• Screen resumes, schedule interviews, and coordinate candidate communications.
• Maintain applicant tracking systems and support the recruitment team with hiring pipelines.

Human Resources Assistant – Latin America

Lead Generation

• Establish rapport and develop positive business relationships with customers and clients
• Acquire potential sales leads and their contact details from various channels (e.g. social media, client referrals, events, online, etc.)
• Coordinating with the sales and marketing team to nurture and include leads in effective campaigns
• Develop and maintain a sales prospecting database or CRM and make sure that details are accurate
• Follow up with leads through email, SMS, phone call
• Research on market trends,  customer needs, and industry best practices
• Develop and implement criteria for qualifying leads and monitor conversion rates
• Ad hoc tasks

Lead Generation Specialist

Personal Assistant

Product Manager

• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation.
• Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities.
• Record screencasts and product videos of new features to showcase functionality and drive adoption.
• Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly.
• Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention.
• Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment.
• Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.

Executive Assistant

Content Writer

General Virtual Assistant, Appfolio Experience

Bookkeeper

Content Writer

Customer Service Representative

Digital Marketing Specialist

General Virtual Assistant

General Virtual Assistant, Bilingual: Cantonese & English

Graphic Designer

Healthcare Virtual Assistant – Latin America

Human Resources Assistant – Latin America

Lead Generation Specialist

Personal Assistant

Product Manager, AI