Wing Assistant

Product Operations

• Work directly alongside our engineering and product teams to design, ship, and optimize core web and mobile applications powering Wing’s ecosystem.
• Write production-ready code, deploy AI-driven features, and help solve complex engineering challenges.
• Assist in integrating LLMs, REST APIs, and third-party automation tools into production workflows.
• Participate in code reviews, debug technical issues, and optimize application speed and UI responsiveness.

AI & Tech Internship Program – Software, Product, Ops, GTM

Customer Support

• Build the shift schedule and on-call rotation so someone is always covering, evenings and weekends included, with named backups
• Run standups: yesterday's SLA hits and misses, every escalation reviewed, anything that slipped off-queue
• Onboard and certify new reps, nobody touches the live queue until they pass a drill-based certification
• Own the weekly quality audit and coach against the results
• Enforce the non-negotiables: no ticket, no work; every reply ends with a next step, owner, and time; SLAs run from ticket creation; nothing is called "handled" until it's verified
• Protect trust between tiers, a bad handoff that burns a CSM is a same-day fix
• Be the escalation point when a rep is unsure, and the backstop on the emergency path
• Keep the routing playbook and templates current as real issues teach you what's missing
• Own the support dashboard and bring it to the weekly operations review
• Surface trends early, if cancellations or a particular issue are climbing, you often see it first

Customer Support Team Lead

• Answer customer messages by email, chat, and phone, quickly and kindly
• Solve common questions yourself: billing, account status, how things work, document requests
• For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves
• Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed
• Always tell the customer what happens next and when
• Keep clear notes on every conversation

Customer Support Representative

Project Manager

• Receive new dispatch tickets and coordinate with partner vendor list
• Source local vendors when partner vendors unavailable (phone calls, research)
• Manage bidding process and compile information for Walgreens approval submission
• Ensure approved jobs are completed within timeline with partner vendors
• Close out tickets upon job completion
• Client-facing communication with partner vendors via phone and email

Project Manager – Construction

Bookkeeper

• Maintain monthly bookkeeping records for multiple client accounts using QuickBooks Online
• Ensure all bookkeeping records are current through the previous month
• Perform reconciliations and maintain accurate financial records
• Prepare bookkeeping files that are complete and ready for review
• Manage multiple client accounts while meeting deadlines
• Follow established bookkeeping procedures and company workflows
• Communicate professionally regarding tasks, updates, and clarifications

Bookkeeper, Construction

• Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
• Provide prompt, professional, and solution-oriented customer support.
• Resolve customer concerns while maintaining a high level of empathy and ownership.
• Ensure all customer interactions meet established service level agreements (SLAs).
• Own assigned tickets from receipt through resolution.
• Accurately categorize, prioritize, and document customer issues.
• Escalate complex concerns to the appropriate internal teams when necessary.
• Monitor open cases and proactively follow up until resolution.
• Ensure customers receive regular status updates throughout the resolution process.

Customer Service Representative

Social Media Manager

• Set up, optimize, and maintain social media profiles across multiple platforms
• Update and complete online business directories
• Maintain trackers for platform inventory, login/access credentials, profile completion status, content calendars, posting schedules, and next action items
• Draft engaging social media content
• Write or assist with blog articles and long-form content
• Create graphics and simple marketing visuals
• Edit short-form videos (Reels, TikTok, Shorts) and assist with long-form video editing when applicable
• Repurpose existing website content, FAQs, and notes into social media content
• Schedule and publish posts across multiple platforms
• Monitor comments, messages, and engagement
• Participate appropriately in Reddit, online forums, and relevant communities
• Help organize and execute the overall content strategy

Social Media, Content Marketing Assistant

• Handle inbound and outbound insurance-related calls
• Assist customers with payments, renewals, and quoting support
• Communicate with Mandarin Chinese-speaking customers
• Use VOIP and Google Meet for customer calls
• Perform basic administrative tasks using Word, Excel, and Monday.com

Customer Service Representative, Bilingual – Mandarin, English

Sales Development Rep

• Identify companies actively hiring for roles Wing can service, such as Executive Assistants, Admin Assistants, Customer Support, Sales Support, Recruiting Support, Operations Support, and other business support roles.
• Research target accounts to understand what they are hiring for, why they may need support, and where Wing could be a strong fit.
• Reach out to prospective customers across email, phone, LinkedIn, and other outbound channels.
• Run focused outbound campaigns around hiring signals, job postings, company growth, and operational pain points.
• Hold early discovery conversations to understand the prospect's hiring needs, pain points, urgency, and openness to remote talent or AI-enabled workforce solutions.
• Communicate what Wing Assistant does and why it matters clearly enough to earn the next meeting.
• Book qualified appointments for Account Executives with companies that have a clear need, relevant hiring activity, or a strong use case for Wing.
• Work hand-in-hand with Account Executives to build and protect a healthy, well-qualified pipeline.
• Hand off opportunities cleanly, with the context AEs need to move deals forward.
• Share key details from discovery calls, including the role the company is hiring for, current hiring process, pain points, timing, budget signals, and decision-makers involved.
• Keep activity, notes, and pipeline data accurate and current in our CRM.
• Feed what you're hearing from prospects back to the Sales, Marketing, and Product teams.
• Help refine messaging and outreach based on what's actually landing with companies.
• Identify patterns in hiring demand, objections, and industries where Wing is resonating.
• Suggest new outbound angles based on job postings, hiring trends, and prospect conversations.

Wing Assistant

AI & Tech Internship Program – Software, Product, Ops, GTM

Customer Support Team Lead

Customer Support Team Lead

Customer Support Representative

Customer Support Representative

Project Manager – Construction

Bookkeeper, Construction

Customer Service Representative

Social Media, Content Marketing Assistant

Customer Service Representative, Bilingual – Mandarin, English

Sales Development Representative

Sales Development Representative

Sales Development Representative

Sales Development Representative

Sales Development Representative