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Wing Assistant

Customer Service Representative, Bilingual – Mandarin, English

Wing Assistant

Customer Service Representative handling Mandarin insurance calls and providing customer support. Assisting with payments and renewals in the remote team setting.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱60,000 - ₱65,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on insurance-related inquiries, utilizing proficiency in Mandarin Chinese and English to effectively communicate with clients. Experienced in administrative tasks and familiar with tools such as Microsoft Word, Excel, and Monday.com.

Highest-signal resume keywords
Fluent In Mandarin ChineseCustomer Service ExperienceInsurance-Related CallsProficient In Microsoft WordProficient In Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceInsurance SupportPayments AssistanceQuoting SupportAdministrative Tasks
Tools & Technologies
VOIPGoogle MeetMonday.com

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Handle inbound and outbound insurance-related calls
  • Assist customers with payments, renewals, and quoting support
  • Communicate with Mandarin Chinese-speaking customers
  • Use VOIP and Google Meet for customer calls
  • Perform basic administrative tasks using Word, Excel, and Monday.com

Requirements

What you’ll need
  • Fluent in Mandarin Chinese and English
  • 3–5 years of customer service experience
  • Experience handling insurance-related customer calls
  • Proficient in Microsoft Word and Excel
  • Familiarity with Monday.com
  • Comfortable using VOIP and Google Meet

Benefits

Comp & perks
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay