Customer Service Representative, Bilingual – Mandarin, English

Wing Assistant

Customer Service Representative handling Mandarin insurance calls and providing customer support. Assisting with payments and renewals in the remote team setting.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱60,000 - ₱65,000 per monthWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Handle inbound and outbound insurance-related calls
Assist customers with payments, renewals, and quoting support
Communicate with Mandarin Chinese-speaking customers
Use VOIP and Google Meet for customer calls
Perform basic administrative tasks using Word, Excel, and Monday.com

Requirements

What you’ll need

Fluent in Mandarin Chinese and English
3–5 years of customer service experience
Experience handling insurance-related customer calls
Proficient in Microsoft Word and Excel
Familiarity with Monday.com
Comfortable using VOIP and Google Meet

Benefits

Comp & perks

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceInsurance SupportPayments AssistanceQuoting SupportAdministrative Tasks