Customer Service Representative

Wing Assistant

Customer Support Representative serving as the primary point of contact for customer inquiries. Responsibilities include managing communications and ensuring a seamless customer experience.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱25,000 - ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on empathy, ownership, and effective communication. Proficient in managing customer inquiries and ensuring timely resolution while adhering to service level agreements.

Highest-signal resume keywords

Customer Support ExperienceB2B Customer SupportExcellent English Communication SkillsTicketing System ManagementMetrics-Driven Environment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportIssue ResolutionDocumentationCategorizationPrioritization

Soft Skills

EmpathyProfessionalismSolution-Oriented MindsetProactive Follow-Up

Tools & Technologies

Ticketing SystemsCommunication Channels

Industry Keywords

Customer SuccessClient ServicesAccount CoordinationService Level Agreements

About the role

Key responsibilities & impact

Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
Provide prompt, professional, and solution-oriented customer support.
Resolve customer concerns while maintaining a high level of empathy and ownership.
Ensure all customer interactions meet established service level agreements (SLAs).
Own assigned tickets from receipt through resolution.
Accurately categorize, prioritize, and document customer issues.
Escalate complex concerns to the appropriate internal teams when necessary.
Monitor open cases and proactively follow up until resolution.
Ensure customers receive regular status updates throughout the resolution process.

Requirements

What you’ll need

Bachelor's degree preferred or equivalent work experience.
2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination. Experience supporting B2B customers is preferred.
Excellent English communication skills, both written and verbal.
Comfortable working in a fast-paced, metrics-driven environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wing Assistant Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS ⚡ Productivity 💰 $2.1M Seed Round on 2022-03 B2B
SaaS
Productivity Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time. Customer Service Representative 🔥 3 hours ago 🇵🇭 Philippines – Remote 💵 ₱25k - ₱30k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
Provide prompt, professional, and solution-oriented customer support.
Resolve customer concerns while maintaining a high level of empathy and ownership.
Ensure all customer interactions meet established service level agreements (SLAs).
Own assigned tickets from receipt through resolution.
Accurately categorize, prioritize, and document customer issues.
Escalate complex concerns to the appropriate internal teams when necessary.
Monitor open cases and proactively follow up until resolution.
Ensure customers receive regular status updates throughout the resolution process. 🎯 Requirements
Bachelor's degree preferred or equivalent work experience.
2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination. Experience supporting B2B customers is preferred.
Excellent English communication skills, both written and verbal.
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