Account Manager – Coach

Wing Assistant

. Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management .

Posted 4/21/2026full-timeMetro Manila • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱50,000 - ₱70,000 per monthWebsite

About the role

Key responsibilities & impact

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends

Requirements

What you’ll need

Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in **quality assurance** and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a **hybrid setup** and align with a **US time zone (night shift)** schedule
**Must present original coaching/training materials** during the hiring process

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wing Assistant Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS ⚡ Productivity 💰 $2.1M Seed Round on 2022-03 B2B
SaaS
Productivity Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time. Account Manager – Coach 🔥 2 minutes ago 🏢🏡 Metro Manila – Hybrid 💵 ₱50k - ₱70k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends 🎯 Requirements
Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in **quality assurance** and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a **hybrid setup** and align with a **US time zone (night shift)** schedule
**Must present original coaching/training materials** during the hiring process Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Brand Marketing, Partnerships Manager 🕒 April 13 SALMON ROBOTICS LIMITED 11 - 50 💳 Fintech 🏦 Banking 👥 B2C Website LinkedIn All Job Openings Brand Marketing & Partnerships Manager executing integrated campaigns and managing partnerships at Salmon. Collaborating with teams to enhance brand visibility and engagement through strategic marketing efforts. 🏢🏡 Metro Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

quality assurancecoachingperformance analysisfeedback deliverytraining developmentcustomer satisfactionretention strategiesrelationship managementperformance metricscoaching documentation

Soft Skills

communicationfacilitationmentoringcollaborationcontinuous improvementteam developmentadaptabilityproblem-solvingleadershipinterpersonal skills