Customer Success Manager

. Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management .

Posted 4/21/2026full-timeMetro Manila • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱50,000 - ₱70,000 per monthWebsite

Key responsibilities & impact

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends

What you’ll need

Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in quality assurance and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
Must present original coaching/training materials during the hiring process

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancestructured feedback deliverycoaching plansperformance metricscoaching effectiveness analysis

Soft Skills

coachingcommunicationfacilitationmentoringrelationship management