Windward Consulting

ServiceNow

• Lead and execute end-to-end ServiceNow implementations, including custom application development and integrations.
• Design and develop ServiceNow integrations via Workflows, Scripted Rest Endpoints, and Scheduled Jobs with external systems using REST, SOAP, and IntegrationHub spokes.
• Define data schemas for new tables, ensuring proper preferences, naming conventions and other best practices.
• Create ACLs and Roles for access security of newly created applications and tables
• Create business rules, scheduled jobs, client side scripts and other platform customizations
• Apply ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) skills to configure and customize modules including ITSM, ITOM, HRSD, and others.
• Conduct requirements gathering sessions, document detailed functional and technical requirements, and translate them into ServiceNow solutions.
• Develop and maintain Service Catalogs, Knowledge Bases, and other core ServiceNow components.
• Collaborate with architects to design scalable and maintainable solutions, including data governance and foundational data models.
• Provide technical assessments, documentation, and guidance throughout the development lifecycle.
• Support platform upgrades, patching, and performance optimization in collaboration with ServiceNow administrators.
• Mentor junior developers and contribute to continuous improvement of development practices and standards.
• Advise on technical architecture, risks, and impacts to business processes.

ServiceNow Developer

Engineer

• Provide resident engineering support for a federal government customer for clients.
• Efforts will include workflow automation, business process optimization, integration with ServiceNow, and day-to-day operations support.
• Solutions Consultant must have deep experience in monitoring principles, distributed systems, automation, and LogicMonitor platform.

Azure Monitoring Engineer

• Hands-on experience with ServiceNow ITSM Module
• Should have completed an end-to-end implementation of some or all components
• Hands On Experince Deploying Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processess and Dev Ops Tool Chain products and usage
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

ServiceNow ITSM Consultant, DevOps

• Design, configure, and enhance the Vulnerability Response (VR) module in ServiceNow. Build workflows and automation for vulnerability triage, prioritization, assignment, and remediation tracking. Create custom dashboards, reports, and metrics for vulnerability KPIs and SLA monitoring. Implement and maintain correlation rules between vulnerability items and CMDB CIs. Collaborate with cybersecurity, infrastructure, and application teams to align remediation workflows with enterprise risk management objectives. Customize and support SecOps modules: SIR, VR, Threat Intelligence Integrate with external tools such as SIEMs, email security gateways, and vulnerability scanners Design orchestration workflows for automated threat response Develop scripts, business rules, and notifications Configure dashboards for visibility into threat and vulnerability data Maintain and secure MID Servers for on-prem communication Collaborate with security analysts to refine detection and response workflows

ServiceNow Developer, SecOps/Vulnerability Response

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5)
• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.
• Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.
• Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
• Innovate and identify solutions that can be reused on future engagements.
• Proactively keep ServiceNow skills current and contribute to Windward thought leadership.

Senior ServiceNow Consultant, Asset ITAM/HAM/SAM/EAM

• Provide CMDB and Service Mapping modeling and advisory for clients.
• Model network, storage, and other infrastructure within the CMDB.
• Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.
• Configuration and development with ServiceNow CMDB and Service Mapping, both implementation work and oversight of team members.
• Work with clients to model network, storage and compute infrastructure.
• Assist IT organization in comparing various Vendor’s tool products and document tool requirements from To-Be processes.

ServiceNow ITOM Health Engineer

• Design, configure, and enhance the Vulnerability Response (VR) module in ServiceNow
• Build workflows and automation for vulnerability triage, prioritization, assignment, and remediation tracking
• Create custom dashboards, reports, and metrics for vulnerability KPIs and SLA monitoring
• Implement and maintain correlation rules between vulnerability items and CMDB CIs
• Collaborate with cybersecurity, infrastructure, and application teams to align remediation workflows with enterprise risk management objectives
• Customize and support SecOps modules: SIR, VR, Threat Intelligence
• Integrate with external tools such as SIEMs, email security gateways, and vulnerability scanners
• Design orchestration workflows for automated threat response
• Develop scripts, business rules, and notifications
• Configure dashboards for visibility into threat and vulnerability data
• Maintain and secure MID Servers for on-prem communication
• Collaborate with security analysts to refine detection and response workflows

• Provide CMDB and Service Mapping modeling and advisory for clients.
• Model network, storage, and other infrastructure in within the CMDB.
• Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.
• Configure and develop ServiceNow CMDB and Service Mapping; implement and oversee team members.
• Work with clients to model infrastructure and consult on monitoring and integrations.
• Provide expertise in IT Service Management processes and solutions.

• Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components.
• Hands On Experince Deploying Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processess and Dev Ops Tool Chain products and usage.
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

ServiceNow Developer

Azure Monitoring Engineer

ServiceNow ITSM Consultant, DevOps

ServiceNow Developer, SecOps/Vulnerability Response

Senior ServiceNow Consultant, Asset ITAM/HAM/SAM/EAM

ServiceNow ITOM Health Engineer

ServiceNow Developer, SecOps/Vulnerability Response

ServiceNow ITOM Health Engineer

ServiceNow ITSM Consultant, DevOps

Senior ServiceNow Consultant – Asset ITAM/HAM/SAM/EAM