Windward Consulting

ServiceNow Developer

Windward Consulting

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNowSOAP

About the role

  • Lead and execute end-to-end ServiceNow implementations, including custom application development and integrations.
  • Design and develop ServiceNow integrations via Workflows, Scripted Rest Endpoints, and Scheduled Jobs with external systems using REST, SOAP, and IntegrationHub spokes.
  • Define data schemas for new tables, ensuring proper preferences, naming conventions and other best practices.
  • Create ACLs and Roles for access security of newly created applications and tables
  • Create business rules, scheduled jobs, client side scripts and other platform customizations
  • Apply ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) skills to configure and customize modules including ITSM, ITOM, HRSD, and others.
  • Conduct requirements gathering sessions, document detailed functional and technical requirements, and translate them into ServiceNow solutions.
  • Develop and maintain Service Catalogs, Knowledge Bases, and other core ServiceNow components.
  • Collaborate with architects to design scalable and maintainable solutions, including data governance and foundational data models.
  • Provide technical assessments, documentation, and guidance throughout the development lifecycle.
  • Support platform upgrades, patching, and performance optimization in collaboration with ServiceNow administrators.
  • Mentor junior developers and contribute to continuous improvement of development practices and standards.
  • Advise on technical architecture, risks, and impacts to business processes.

Requirements

  • 3+ years of hands-on ServiceNow development experience, including custom applications and integrations.
  • Proven experience with ServiceNow ITSM, including Incident, Problem, Change, and Request modules.
  • Strong understanding of ServiceNow data structures, table relationships, and data governance.
  • Experience with IntegrationHub, custom spokes, and external system integrations.
  • Excellent communication skills with the ability to interact with both technical and non-technical stakeholders.
  • Ability to work independently, manage multiple priorities, and deliver high-quality solutions.
  • Strong problem-solving skills and a proactive, solution-oriented mindset.
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
  • ServiceNow ITSM Certified Implementation Specialist (CIS), and preferably one additional CIS.
  • ServiceNow Certified Application Developer (CAD)
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