Windward Consulting

Consultant

• Expand existing Dynatrace Gen3 deployment to incorporate use cases
• Act as a Dynatrace subject matter expert, combining product expertise with practical consulting experience
• Partner with customers to understand business and technical objectives and translate them into effective Dynatrace implementations
• Deploy, configure, administer, and maintain Dynatrace environments
• Support customer adoption of Dynatrace Gen3 AI capabilities
• Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and improve operational efficiency
• Educate customers on emerging AI-driven observability capabilities
• Onboard applications and services into Dynatrace and ensure effective monitoring of critical business systems
• Analyze performance, logs, traces, and metrics to troubleshoot and optimize applications
• Support Grail adoption, including log management onboarding and migration to Dynatrace-native analytics
• Collaborate closely with application, infrastructure, and platform teams to drive adoption throughout the application lifecycle
• Mentor and train customers on Dynatrace best practices and operational maturity

Dynatrace Consultant

ServiceNow

• Design, architecture, development, and implementation of new applications on the ServiceNow platform
• Hands on experience with multiple implementations of the core suite of ServiceNow applications (Incident, Problem, Change, Service Catalog, Service Request)
• Designing and implementing multiple integrations to 3rd party systems
• Support Pre-Sales activities and calls with potential customers
• Collection of requirements and defining approaches and technical solutions
• Development of levels of effort and staffing recommendations for projects
• Documenting solutions and project approaches in rough order of Magnitude (ROM) and Statements of work (SOW)
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Design and enhance reporting solutions within ServiceNow together with supporting tooling configurations and/or functional specifications
• Communicate with the customer in technical/non-technical terms and provide suitable solutions
• Provide product and solutions demonstrations and workshops
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advise on options, risk and impacts on business processes and technical architecture
• Work with ServiceNow and Technology Vendors to provide direction and assistance to the ServiceNow Practice

ServiceNow Architect

Chief Marketing Officer

• Provide resident engineering support for a federal government customer
• Work on workflow automation and business process optimization
• Integrate with ServiceNow
• Day-to-day operations support
• Work on monitoring technologies and cloud infrastructure
• Collaborate with clients to tackle complex challenges

LogicMonitor Engineer

Project Manager

• Learn and use internal systems as required (ServiceNow PPM, AS9, SailPoint)
• Collaborate with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed
• Create and maintain Stakeholder Register and Analysis Document
• Ensure stakeholder review and buy-in of intermediate and final project deliverables
• Create Project Plan using Microsoft Project (P6 acceptable) that includes tasks, duration, predecessors and successors, and resources
• Monitor activities daily related to the project, including subcontractor monitoring
• Create, manage, and distribute project artifacts like charters, schedules, status, and risks
• Plan and lead status review meetings, which may include internal team members, vendors, and businesses
• Create Organization Change Management plan and execute it
• Communicate routinely to management, businesses, project team members, and other stakeholders, actively soliciting and addressing project team feedback
• Establish key project metrics
• Manage Risk register and mitigations
• Coordinate and drive resolutions of technical and operational issues
• Ensure change management processes are followed

Senior Project Manager

• Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations
• Translate business needs into clear, actionable user stories and acceptance criteria
• Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows
• Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation
• Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities
• Support data model, integration, and UI/UX design discussions
• Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework
• Define and execute test cases; coordinate user acceptance testing and issue resolution
• Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development
• Ensure delivered solutions meet defined requirements and quality standards
• Contribute to process documentation, training materials, and continuous improvement initiatives
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments
• Serve as the liaison between business units, IT, and the ServiceNow delivery team
• Provide project updates, status reports, and documentation for decision-making and governance
• Conduct training sessions and create user guides as needed

Dynatrace Consultant

ServiceNow Architect

LogicMonitor Engineer

Senior Project Manager

ServiceNow Business Analyst – SPM