Windward Consulting

Consultant

• Define standards to Monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools
• Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues
• Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response
• Demonstrate hands on experience with implementations of the core suite of ServiceNow ITOM applications (Discovery, Service Mapping, Event Management)
• Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Collaborate with cross-functional teams to resolve complex application and infrastructure issues
• Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps
• Continuously improve monitoring and support processes through automation and optimization

Senior Consultant – Enterprise Monitoring

Account Executive

• Develop and execute growth strategies for medium and large enterprise accounts.
• Build deep understanding of client priorities and translate them into meaningful Windward opportunities.
• Strengthen executive relationships to drive retention, expansion, and long-term partnership value.
• Lead account planning and territory strategy with disciplined pipeline and forecast management.
• Navigate complex buying cycles, negotiate agreements, and close services engagements.
• Coordinate internal teams—including Pre-Sales, Delivery, and Executive leadership—to support customer needs and strategic pursuits.
• Stay current on competitive trends and market movements within the ServiceNow and enterprise services ecosystem.

Commercial Sales Executive

Engineer

• Define standards to Monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools.
• Define, Implement and manage synthetic monitoring and application performance monitoring solutions.
• Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues.
• Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response.
• Create and maintain dashboards for monitoring and reporting purposes.
• Collaborate with cross-functional teams to resolve complex application and infrastructure issues.
• Provide technical support for cloud-based applications and services.
• Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps.
• Continuously improve monitoring and support processes through automation and optimization.

Azure Monitoring Engineer

ServiceNow

• Provide CMDB and Service Mapping modeling and advisory for clients
• Model network, storage, and other infrastructure in within the CMDB
• Assess current state processes and tools
• Define solution requirements including integrations, architecture, and implementation plans
• Configuration and development with ServiceNow CMDB and Service Mapping
• Oversight of team members during implementation work

ServiceNow ITOM Engineer

• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.
• Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support.
• Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
• Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards.
• Work with Business Analysts and stakeholders to translate business requirements into technical specifications.
• Lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, and deployment.
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
• Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications.
• Provide technical guidance to junior developers or project teams.
• Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.
• Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.
• Troubleshoot issues, perform root cause analysis, and optimize system performance.
• Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).
• Ensure compliance with security, privacy, and audit requirements.
• Contribute to documentation of technical specifications, release notes, and solution designs.

ServiceNow Technical Consultant – SPM

• Lead end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support
• Conduct business analysis sessions with clients to understand strategic goals, portfolio management needs, and process improvement opportunities
• Facilitate requirements gathering workshops, translating business needs into clear, actionable user stories and acceptance criteria
• Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5)
• Define user stories to support technical implementation of both SPM greenfield and enhancement projects
• Provide technical mentoring and guidance to internal teams and client stakeholders, including providing technical leadership for a small team of implementation specialists or developers
• Manage platform infrastructure and ensure smooth operation of SPM and PPM processes
• Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity
• Collaborate with cross-functional teams to lead technical solution design sessions and ensure successful delivery
• Contribute to process documentation, training materials, and continuous improvement initiatives
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments

Senior ServiceNow SPM Implementation Specialist

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform
• Advise clients on best practices within the ServiceNow platform
• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5)
• Collaborate with virtual functional teams and lead technical solution design sessions
• Contribute on multiple Agile engagements
• Demonstrate flexibility by delivering on a variety of project roles
• Innovate and identify solutions that can be reused on future engagements
• Proactively keep ServiceNow skills current and contribute to Windward thought leadership

Senior ServiceNow Consultant, HRSD, WSD, LSD

• Lead and execute end-to-end ServiceNow implementations, including custom application development and integrations.
• Design and develop ServiceNow integrations via Workflows, Scripted Rest Endpoints, and Scheduled Jobs with external systems using REST, SOAP, and IntegrationHub spokes.
• Define data schemas for new tables, ensuring proper preferences, naming conventions and other best practices.
• Create ACLs and Roles for access security of newly created applications and tables
• Create business rules, scheduled jobs, client side scripts and other platform customizations
• Apply ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) skills to configure and customize modules including ITSM, ITOM, HRSD, and others.
• Conduct requirements gathering sessions, document detailed functional and technical requirements, and translate them into ServiceNow solutions.
• Develop and maintain Service Catalogs, Knowledge Bases, and other core ServiceNow components.
• Collaborate with architects to design scalable and maintainable solutions, including data governance and foundational data models.
• Provide technical assessments, documentation, and guidance throughout the development lifecycle.
• Support platform upgrades, patching, and performance optimization in collaboration with ServiceNow administrators.
• Mentor junior developers and contribute to continuous improvement of development practices and standards.
• Advise on technical architecture, risks, and impacts to business processes.

ServiceNow Developer

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5)
• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.
• Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.
• Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
• Innovate and identify solutions that can be reused on future engagements.
• Proactively keep ServiceNow skills current and contribute to Windward thought leadership.

Senior ServiceNow Consultant – Asset ITAM/HAM/SAM/EAM

• Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components.
• Hands On Experince Deploying Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processess and Dev Ops Tool Chain products and usage.
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

ServiceNow ITSM Consultant, DevOps

• Provide CMDB and Service Mapping modeling and advisory for clients.
• Model network, storage, and other infrastructure in within the CMDB.
• Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.
• Configure and develop ServiceNow CMDB and Service Mapping; implement and oversee team members.
• Work with clients to model infrastructure and consult on monitoring and integrations.
• Provide expertise in IT Service Management processes and solutions.

ServiceNow ITOM Health Engineer

• Design, configure, and enhance the Vulnerability Response (VR) module in ServiceNow
• Build workflows and automation for vulnerability triage, prioritization, assignment, and remediation tracking
• Create custom dashboards, reports, and metrics for vulnerability KPIs and SLA monitoring
• Implement and maintain correlation rules between vulnerability items and CMDB CIs
• Collaborate with cybersecurity, infrastructure, and application teams to align remediation workflows with enterprise risk management objectives
• Customize and support SecOps modules: SIR, VR, Threat Intelligence
• Integrate with external tools such as SIEMs, email security gateways, and vulnerability scanners
• Design orchestration workflows for automated threat response
• Develop scripts, business rules, and notifications
• Configure dashboards for visibility into threat and vulnerability data
• Maintain and secure MID Servers for on-prem communication
• Collaborate with security analysts to refine detection and response workflows

ServiceNow Developer, SecOps/Vulnerability Response

• Provide CMDB and Service Mapping modeling and advisory for clients.
• Model network, storage, and other infrastructure within the CMDB.
• Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.
• Configuration and development with ServiceNow CMDB and Service Mapping, both implementation work and oversight of team members.
• Work with clients to model network, storage and compute infrastructure.
• Assist IT organization in comparing various Vendor’s tool products and document tool requirements from To-Be processes.

Senior ServiceNow Consultant, Asset ITAM/HAM/SAM/EAM

• Design, configure, and enhance the Vulnerability Response (VR) module in ServiceNow. Build workflows and automation for vulnerability triage, prioritization, assignment, and remediation tracking. Create custom dashboards, reports, and metrics for vulnerability KPIs and SLA monitoring. Implement and maintain correlation rules between vulnerability items and CMDB CIs. Collaborate with cybersecurity, infrastructure, and application teams to align remediation workflows with enterprise risk management objectives. Customize and support SecOps modules: SIR, VR, Threat Intelligence Integrate with external tools such as SIEMs, email security gateways, and vulnerability scanners Design orchestration workflows for automated threat response Develop scripts, business rules, and notifications Configure dashboards for visibility into threat and vulnerability data Maintain and secure MID Servers for on-prem communication Collaborate with security analysts to refine detection and response workflows

• Hands-on experience with ServiceNow ITSM Module
• Should have completed an end-to-end implementation of some or all components
• Hands On Experince Deploying Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processess and Dev Ops Tool Chain products and usage
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

• Provide resident engineering support for a federal government customer for clients.
• Efforts will include workflow automation, business process optimization, integration with ServiceNow, and day-to-day operations support.
• Solutions Consultant must have deep experience in monitoring principles, distributed systems, automation, and LogicMonitor platform.