Windward Consulting

ServiceNow

• Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations
• Translate business needs into clear, actionable user stories and acceptance criteria
• Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows
• Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation
• Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities
• Support data model, integration, and UI/UX design discussions
• Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework
• Define and execute test cases; coordinate user acceptance testing and issue resolution
• Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development
• Ensure delivered solutions meet defined requirements and quality standards
• Contribute to process documentation, training materials, and continuous improvement initiatives
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments
• Serve as the liaison between business units, IT, and the ServiceNow delivery team
• Provide project updates, status reports, and documentation for decision-making and governance
• Conduct training sessions and create user guides as needed

ServiceNow Business Analyst – SPM

Support Engineer

• Candidate will drive deployments of Splunk while working side by side with the customers to solve their unique problems across a variety of use cases
• Candidate will drive standardization of data collection across devices within the organization
• Develop and deploy unique collectors using scripts and collectors developed
• Collaborate across the entire organization to bring Splunk access to product and technical teams to get the right solution delivered and drive future innovation gathered from customer input
• Leverage previous experience, share best practice and create solutions to push user adoption and maximize the value of Splunk
• Design, Deploy, support and maintain Splunk cluster infrastructure in a highly available, geo-redundant configuration
• Standardized Splunk agent deployment, configuration and maintenance across a variety of platforms using multiple configuration management systems
• Troubleshoot Splunk server and agent problems and issues
• Assist internal users of Splunk in designing and maintaining production-quality dashboards
• Participate as a Splunk escalation point for operations support
• Monitor the agent and server infrastructure for capacity planning and optimization
• Design core Systems performance and troubleshooting logs
• Support Splunk on Unix, Linux and Windows-based platforms

Splunk Support Engineer

• Perform configuration, development, support, and maintenance of a customized application within the ServiceNow platform
• Work with external and internal stakeholders to understand, propose, and deliver custom solutions
• Collaborates with internal stakeholders and team members to build solutions in ServiceNow
• Leads technical design and documentation to satisfy business requirements
• Enhance and implement new features within the client’s specialized ServiceNow environment
• Works with Data Imports and Fix Scripts to load and clean data in Production
• Creates and maintains several custom workflows needed for application capabilities
• Carries out unit-testing and defect resolution
• Carries out Release Management processes to accomplish migration of the changes to production
• Provide platform performance monitoring and platform security monitoring
• Implement new and maintain existing scripts that auto-populate, generate, attach, and dynamically render fillable PDF documents using ServiceNow APIs
• Perform platform upgrades, to include validation of custom components during upgrade activities

ServiceNow Developer

• Assist with ServiceNow administration, including troubleshooting issues.
• Coordinate migration of catalog items and change workflows from a controlled instance.
• Act as a bridge between client stakeholders and new ServiceNow team.
• Create test plans and perform testing on completed catalog items and workflows.
• Help define and document Change Management process requirements.
• Maintain project documentation and communicate regularly with stakeholders.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications.
• Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

ServiceNow Technical Consultant – Administrator

• Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure.
• Cultivate relationships, gather requirements, and communicate status across business units and technical teams.
• Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps.
• Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices.
• Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed.
• Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues.
• Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate.
• Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards.

ServiceNow Technical Project Manager

• Successful candidates will have a strong background in IT Service Management processes and solutions
• Possess expertise with depth in ServiceNow CMDB and Service Mapping
• Working with clients to model network, storage, and other infrastructure in the CMDB
• Assessing current state processes and tools
• Defining solution requirements including integrations, architecture, and implementation plans
• Both implementation work and oversight of team members are required

ServiceNow ITOM/CMDB Consultant

• Responsible for modeling network, storage, and other infrastructure in the CMDB
• Assess current state processes and tools
• Define solution requirements including integrations, architecture, and implementation plans
• Configuration and development with ServiceNow CMDB and Service Mapping
• Oversight of team members

ServiceNow ITOM, CMDB Technical Consultant

Sales

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Director of Sales – Commercial

• Define and maintain the ServiceNow product vision and roadmap aligned with organizational objectives
• Provide clear decision authority for ServiceNow work intake by triaging, evaluating, and prioritizing incoming requests to ensure alignment with business objectives and platform standards
• Own and prioritize the ServiceNow backlog, including enhancement requests, defects, and new capabilities, ensuring all work is refined and delivered based on business value
• Engage stakeholders to gather, refine, and prioritize requirements to ensure alignment with platform standards and business objectives
• Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities
• Ensure platform work remains focused on delivering measurable business outcomes
• Provide subject matter expertise and trusted guidance for assigned ServiceNow application modules, ensuring best practices are followed by both customer and delivery teams
• Manage dependencies, risks, and trade-offs associated with multiple ServiceNow initiatives
• Drive platform governance, documentation standards, and long-term scalability of the ServiceNow ecosystem
• Track platform performance, adoption metrics, and business outcomes to drive continuous improvement and maximize platform value
• Support release planning, change management processes, and production deployments