Windward Consulting

ServiceNow

• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance.
• Model network, storage, and other infrastructure in within the CMDB.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
• Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
• Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
• Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.

Senior ITOM/CMDB Technical Consultant

• Develop and execute growth strategies for medium and large enterprise accounts.
• Build deep understanding of client priorities and translate them into meaningful Windward opportunities.
• Strengthen executive relationships to drive retention, expansion, and long-term partnership value.
• Lead account planning and territory strategy with disciplined pipeline and forecast management.
• Navigate complex buying cycles, negotiate agreements, and close services engagements.
• Coordinate internal teams—including Pre-Sales, Delivery, and Executive leadership—to support customer needs and strategic pursuits.
• Stay current on competitive trends and market movements within the ServiceNow and enterprise services ecosystem.

Commercial Sales Executive

Backend Engineer

• Maintain and optimize installations of MariaDB across multiple environments, to include architecture, design, installation support, configuration, and maintenance
• Configure and maintain database replication within and across multiple sites to ensure performance and high availability
• Collaborate with ServiceNow administrators to ensure full alignment and optimal utilization of the database by the ServiceNow application.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.

Senior ITOM/CMDB Technical Consultant

Commercial Sales Executive

MariaDB SME – Technical Architect