ServiceNow ITSM Consultant, DevOps
Windward Consulting
ITSMServiceNow
ServiceNow ITSM Consultant, DevOps
Windward Consulting
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Hands-on experience with ServiceNow ITSM Module
- Should have completed an end-to-end implementation of some or all components
- Hands On Experince Deploying Dev Ops Change Velocity
- Lead customer kick off calls
- Lead requirements sessions and document detailed requirements
- Assist architect in developing interfaces between customer systems and ServiceNow
- Firm understanding of Software development processess and Dev Ops Tool Chain products and usage
- Leverage both proven and innovative technology approaches to solve challenging business problems
- Provide technical assessments, written documentation and technical expertise
- Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
- Work on continuous improvement by sharing experiences and knowledge with the team
- Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
- Advises on options, risk and impacts on business processes and technical architecture
- Be responsible for overall delivery of the product/module
- Deliver Enterprise level change management
- Integration of Dev Ops tools to ServiceNow
- Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals
Requirements
- 3+ years of experience as a key technical resource for large scale projects and/or implementations centered around ServiceNow ITSM
- Multiple Dev Ops Change Velocity Deployments, Must have experience using latest releases
- ServiceNow developed solutions in client environments
- Ability to meet the expectations and requirements of the internal customers and senior management
- Excellent verbal and written communications skills
- Client depends on this resource being very responsive
- Resource should be able to work the hours needed for the project
- Ability to provide technical leadership and professional guidance to managers, team, and vendors
- ServiceNow ITSM Certification required
- ServiceNow Dev Ops Chagne Velocity Micro certification required
- ServiceNow Certified Application Developer Certification required
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
