ServiceNow Application Analyst, ITOM, CMDB
IDEXX
JavaScriptServiceNow
ServiceNow ITOM Consultant, Freelance
Edgemony
contract
Posted on:
Origin: • 🇸🇦 Saudi Arabia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Lead strategic implementation and optimization projects for IT Operations Management (ITOM) and Event Management solutions.
- Partner directly with clients in the Saudi Arabia region to analyze needs and deliver customized ServiceNow solutions.
- Implement and configure ServiceNow ITOM modules and perform platform customizations.
- Enhance operational efficiency and client satisfaction through tailored implementations.
- Manage project delivery, prioritize tasks, and meet deadlines across multiple concurrent projects.
- Communicate technical concepts clearly to technical and non-technical stakeholders and collaborate with client teams.
Requirements
- Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITOM modules.
- Strong knowledge of ServiceNow platform customization.
- Certified Implementation Specialist (CIS) certifications in ITOM modules highly preferred.
- Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
- Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
- Fluency in English is mandatory. Arabic is a plus.
