Engineer

• Design and implement complex ServiceNow solutions including custom applications, workflows, and integrations.
• Participate in enterprise architecture discussions and technology roadmap planning to help scale and support GitLab's rapid growth and evolving business requirements.
• Lead technical design sessions and provide guidance for new implementations
• Develop and maintain integration frameworks connecting ServiceNow with external systems.
• Build sophisticated business rules, client scripts, and server-side scripting using JavaScript/GlideScript
• Create and maintain complex workflows, flow designer processes, and orchestration activities
• Develop custom UI components, portals, and mobile applications within the ServiceNow platform
• Implement advanced reporting solutions, performance analytics, and executive dashboards
• Establish and enforce ServiceNow development standards, best practices, and governance frameworks
• Conduct platform health assessments and performance optimization initiatives
• Lead version upgrade planning, testing, and implementation with minimal business disruption
• Manage update sets, source control, and deployment processes across multiple instances
• Evaluate new ServiceNow modules and capabilities for potential implementation
• Drive automation initiatives to reduce manual processes and improve operational efficiency
• Establish metrics and KPIs to measure platform performance and business value
• Provide technical guidance and mentorship to junior administrators and developers
• Lead root cause analysis for complex platform issues and implement preventive measures
• Collaborate with cross-functional teams to translate business requirements into technical solutions
• Serve as the primary escalation point for critical ServiceNow incidents and problems

Senior ServiceNow Engineer

Chief Engineer – Mission Control

DX Engineer – Go to Market

Staff Smart Contracts Engineer