Operations

• Develop and manage the branch operational plan that meets the company’s goals and objectives
• Manage the day-to-day activities required to maintain operations in a branch
• Assist in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Manage branch expenditures within budget guidelines
• Analytically review branch data and information; provide and execute on solutions when needed
• Inspire excellence; embody company Core Values
• Lead, develop and manage direct reports
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs
• Ability to obtain or maintain all required local, state and federal licenses and certifications

Operations Manager

Assistant Director – Building Operations

Associate Manager, Strategy & Operations – Fraud

Senior Global Operations Manager

Lead Operations Representative

Director of Operations