Managing Partner – Diversified Industries
WillHire
CloudERP
Managing Partner – Industry Capabilities
WillHire
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Massachusetts, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $156,700 - $235,000 per year
Job Level
SeniorLead
Tech Stack
CloudERP
About the role
- Responsible for the overall success of an assigned group of deploying and production customers
- Orchestrates the development and maintenance of executive relationships
- Takes accountability for the successful deployment of the Workday solution
- Positions additional value into a customer portfolio
- Ensures customers consume the components of their Success Plan
- Encourages an effective reference motion
- Collaborate with internal sales, consulting, and product teams
- Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth
- Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services
- Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy
- Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization
- Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Participate in partner selection for non-Workday primed engagements
- Guide large, partner-led accounts with global complexity such as M&A and divestitures
- Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships
- Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues
- Engage other service resources as necessary to support account planning and feature adoption strategies
- Leverage customer relationships as needed for prospect references
Requirements
- 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the any of the following: Healthcare, Diversified Industries, State, Local, Federal Government, FSI, Higher Education arenas
- 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
- 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.
- Excellent stakeholder management skills
- Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
- Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
- Dedication to continuous improvement
- Proven ability to develop and implement effective account strategies
- Strong customer insights skills
- Exceptional relationship management skills
- Travel 50%
- Ability to travel 30%
Benefits
- As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
- For more information regarding Workday’s comprehensive benefits, please click here .
- Our Approach to Flexible Work: spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners; remote 'home office' roles have the opportunity to come together in our offices for important moments.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud SaaS ERPHCMFinance softwareWorkdaySuccessFactorsNetSuiteimplementationconfigurationproject managementprogram management
Soft skills
stakeholder managementleadershipcustomer satisfactionstrategic alignmentrelationship managementcontinuous improvementaccount strategy developmentcustomer insightsteam empowermentprioritization
