Managing Partner – Diversified Industries
WillHire
CloudERP
Principal Managing Partner – Education and Government
WillHire
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, Virginia
Visit company websiteSalary
💰 $156,700 - $235,000 per year
Job Level
Lead
Tech Stack
CloudERP
About the role
- Responsible for the overall success of an assigned group of highly valued and strategic deploying and production customers
- Orchestrate the development and maintenance of executive relationships and serve as an extension of Workday leadership on assigned accounts
- Take accountability for the successful deployment of the Workday solution and guide customers in successful enterprise transformation, planning and implementation of new features and products (notably AI)
- Position additional value into a customer portfolio and ensure customers consume the components of their Success Plan
- Collaborate with internal sales, consulting, and product teams to achieve outcomes
- Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services
- Provide advice to and participate in prospect sales cycles to help support implementation related activities
- Drive customer self-sufficiency by ensuring customers understand what success looks like and how to engage with Workday services and product organizations
- Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Guide large, partner-led accounts with significant complexity such as multi-institutional higher education systems, large local governments, or statewide deployment scope
- Create and deliver MP-related deliverables with Success Plans, e.g. strategic and engagement plans
- Provide direction and support to Workday and partner project teams regarding scope, budget, timeline, and critical deployment issues; may act as point of contact for escalated customer/project issues
- Engage other service resources as necessary to support account planning and feature adoption strategies
- Leverage customer relationships as needed for prospect references
Requirements
- 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins ) solutions at a project and program manager level within the Higher Education markets
- 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment
- 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
- Experience and active networks within the higher education market; similar exposure to government considered a benefit
- Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives
- Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
- Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
- Dedication to continuous improvement in the way we serve our customers
- Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue
- Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations
- Exceptional relationship management skills
- Strong account planning skills
- Demonstrated credibility, built on honesty, expertise, and consistent communication
- Strong customer engagement skills
- Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving
- Ability to travel up to 50%
