Wifinity

Engineer

• Design, build, and enhance the Zabbix monitoring platform
• Develop templates, discovery rules, triggers, thresholds, and integrations
• Ensure consistent and scalable configuration across all monitored devices
• Implement monitoring that reflects:
• Service health
• Customer impact
• End-user experience
• Move beyond simple device availability toward service-level observability
• Design and tune alerting models aligned to business impact
• Reduce false positives and alert noise
• Ensure alerts are actionable and support efficient triage by the NOC
• Integrate Zabbix with:
• Vendor platforms
• APIs and SNMP sources
• Synthetic monitoring solutions
• Support development of a “single pane of glass” for monitoring visibility
• Enable device → service → location correlation
• Improve accuracy of incident communications and field dispatch information
• Support alignment with service and asset data sources
• Define and support SOPs for alert triage and escalation
• Work with NOC and service teams to improve:
• Incident workflows
• Problem management integration
• Support continual service improvement initiatives

Zabbix Engineer – Contract, FTC – 6 months

Business Development Rep

• Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets
• Develop and execute business strategies to drive growth and profitability
• Developing successful, sustainable and profitable long-term relationships with the largest and most complex customers
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals
• Identify new opportunities for expansion and establish partnerships with key vendors
• Build and maintain strong relationships at Senior level within the target customer base
• Develop and deliver compelling proposals and presentations to potential clients
• Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base

Business Development Manager – Public Sector, Defence

Operations

• Responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure.
• Lead a small team of three, with significant personal involvement in M365, Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation.
• Ensure that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams.
• Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point.
• Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation.
• Hands-on ownership of cloud infrastructure platforms (e.g. Azure / AWS).
• Lead and actively participate in major and complex incident response, coordinating resolution across IT, Network Operations, and third parties.
• Maintain accurate inventories and ensure license compliance.

Zabbix Engineer – Contract, FTC – 6 months

Business Development Manager – Public Sector, Defence

IT Operations Lead