Wider Circle

Care Navigator

• Run Health Screenings & Intake Calls: Call patients to complete health screenings and intake appointments using a standard set of questions. Build quick rapport so patients feel comfortable sharing accurate information during each 15–20 minute call.
• Schedule & Follow Through: Book intake appointments directly in Healthie (no separate booking link needed). If a patient can't complete the intake on the spot, schedule it for yourself rather than passing them to someone else — this keeps the relationship consistent. Follow up to confirm appointments and keep show rates high.
• Connect Patients to Resources: Ask open-ended questions to understand each patient's needs. After a completed intake, schedule the right next step — a visit with their doctor or a Community Health Worker.
• Keep Accurate Records: Enter patient information into our records system in real time during each call. Review your notes for accuracy and finish all documentation before the end of your shift. Follow all privacy rules (HIPAA) and get formal patient consent for every call.
• Meet Your Goals: Manage your daily schedule and consistently hit your targets, including a show rate of 60% or higher for scheduled intakes. Space out your appointments so you have time to review your notes carefully.

Care Advocate

• Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.
• Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.
• Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.
• Assist patients and caregivers in navigating the New Jersey healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or access to telehealth.
• Support patient communication templates and automation. Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision.
• Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local New Jersey organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention.
• Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers.
• Maintain detailed logs of all interactions, including the amount of time spent and specific activities performed. Ensure all documentation meets the standards required for Medicare clinical and social integration services.

Care Advocate – Care Delivery

Community Manager

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Community Engagement Lead

Care Advocate, Care Delivery

General

• Conduct initial telehealth visits with enrolled members
• Assess medical needs, care gaps, and barriers to accessing care
• Establish a clear clinical plan and care priorities
• Collaborate with care team members to ensure a smooth handoff and continuity of care
• Provide clinical insight to help refine program workflows during the pilot phase
• Support a patient-centered approach addressing social and medical needs together

Part-time Telehealth Physician, MD/DO

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• Strategically plan and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Record member interactions for effective tracking and reporting through wider circles online digital systems in a timely manner.
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors.
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program.
• Serve as a liaison, connecting members to their health plans and to each other.
• Hold yourself accountable for achieving membership engagement and growth goals.

Community Engagement Specialist

Manager

• Own day-to-day outreach center performance: inbound and outbound call handling, campaign execution, scheduling, workforce management, and real-time quality monitoring.
• Manage and optimize calling campaigns in Five9 or a comparable platform, including call routing, queue management, and agent productivity.
• Analyze contact center KPIs to identify trends, address performance gaps, and continuously improve member engagement outcomes.
• Build and maintain a QA framework that ensures consistent call quality, HIPAA compliance, and audit-ready documentation.
• Drive measurable outcomes against value-based care goals: care gap closures, Annual Wellness Visits, Health Risk Assessments, HEDIS measures, Patient Reported Assessments, and SDOH initiatives.
• Monitor the impact of quality and risk adjustment activities; develop corrective action plans when performance trends indicate risk.
• Track and report KPIs across outreach effectiveness, care gap completion, and value creation; present results to senior leadership.
• Lead Team Leads as direct reports, setting performance expectations, providing coaching, and holding the supervisory tier accountable for frontline outcomes.
• Manage staffing models, scheduling, and workload distribution across the team.
• Develop and deliver training that builds frontline capability and keeps the team equipped to meet evolving program requirements.
• Establish a performance culture with clear goals, regular evaluations, and visible career progression for frontline staff.
• Partner with Technology, Product, Data, and Finance to improve dashboards, automation, and reporting capabilities.
• Collaborate across departments to support new client requirements and align Member Services with broader organizational goals.

Senior Manager, Member Services

QA Engineer

• We are looking for a Quality Assurance Specialist, RN, to build and run our clinical Quality Assurance program. This is a hands-on role focused on operations — not a simple checklist job. You will review patient charts, design and run the QA schedule, and make sure documentation is clear and well-supported across the care team.
• You will report to the Senior Director of Clinical Operations. You'll work closely with the Operations team, the Billing team, and the Training and Enablement Specialist to turn QA findings into action. This means finding patterns, fixing problems at their source, and putting corrective action plans in place.
• Review clinical charts on a regular schedule for both new hires and current staff. Pull random samples and keep monthly QA records and audit documentation.
• Ensure documentation and billing compliance. Every patient encounter should meet billing standards with clear clinical reasoning. Work with the Billing team to resolve unclear cases.
• Report larger patterns and gaps to leadership, along with suggested fixes. Help prepare the team for new or changing standards.
• Work across teams on QA findings: partner with Operations on workflow and automation fixes, with Billing on documentation and revenue issues, and with the Training and Enablement Specialist to close skill gaps through targeted training.
• Build a clinical quality scoring system with clear standards for coaching and escalation. Add these scores to performance reviews so that reviews reflect the quality of care, not just productivity.
• Own and grow the QA program overall — including tracking, scoring rules, adverse event reporting, grievance handling, and support for health plan audits.
• Keep a clear line between clinical QA and billing QA, and manage the handoff between the two.

Clinical Quality Assurance Specialist, RN

• Screen Patients and Manage Intake You will call patients and ask health-related questions using a set script. These calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers.
• Connect Patients to Resources You will ask questions to learn what each patient needs. Then you will share resources and send referrals to health and mental health services.
• Keep Accurate Records During each call, you will type patient responses into a health records system called an Electronic Health Record (EHR). You will review and finalize your notes before the end of each workday. All records must follow federal privacy rules (HIPAA) and billing standards. You will also collect and record patient consent at the start of each call.
• Manage Your Schedule You will keep your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. You will also schedule follow-up calls for patients and leave time between appointments to finish your notes.

Associate Care Advocate – Care Delivery

Learning and Development

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development
• Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards
• Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements
• Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find
• Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale
• Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff
• Foster interactive learning environments that encourage participation, real-world application, and continuous feedback
• Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality
• Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience
• Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity
• Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively
• Oversee compliance training programs and certification requirements
• Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements
• Maintain records and processes that hold up to regulatory and organizational audits
• Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals
• Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure
• Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems
• Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership
• Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions
• Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment
• Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change
• Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed

Senior Learning & Development Lead

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Record member interactions ( all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through wider circles online digital systems in a timely manner.
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination.
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program.
• Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps.
• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data.
• Conduct in-home visits to, meet with members that you are unable to reach or to meet with them to review member needs and encouragement to get them to events.

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Record member interactions (all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through wider circles online digital systems in a timely manner.
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination.
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program.
• Serve as a liaison, connecting members to their health plans and to each other.
• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data.

Community Engagement Specialist, Bilingual English/Spanish

Bilingual

• Execute person-centered care plans for patients with serious, high-risk illnesses.
• Act as the link between the patient and the billing practitioner.
• Conduct person-centered assessments to understand the patient’s social and cultural context.
• Assist patients and caregivers in navigating the Texas healthcare landscape.
• Support patient communication templates and automation.
• Refer patients to supportive services and community-based resources.
• Use motivational interviewing to help patients manage chronic illness.
• Maintain detailed logs of all interactions.

Care Advocate, Bilingual English/Spanish

Recruitment

• Lead full-cycle recruitment for MD, DO, NP, and PA roles across all 50 states, sourcing candidates who align with Wider Circle's social medicine model.
• Proactively source active and passive candidates through LinkedIn Recruiter, medical job boards, and an established network of advanced practice providers.
• Conduct initial screenings to assess clinical humility, SDoH mindset, and technical fluency with Wider Circle's care model.
• Partner with clinical operations and leadership to align hiring velocity with program launch dates.
• Maintain a responsive, organized pipeline in our ATS — no top-tier clinician sits uncontacted for more than 24 hours.
• Manage end-to-end recruitment including job postings, interview scheduling, and offer negotiation.
• Build and maintain relationships with clinical professional networks to enhance the talent pipeline.
• Provide a seamless, high-touch candidate experience through professional, warm, and mission-driven communication.
• Stay current on best practices and trends in clinical and healthcare recruitment.

Care Navigator

Care Advocate – Care Delivery

Community Engagement Lead

Care Advocate, Care Delivery

Part-time Telehealth Physician, MD/DO

Community Engagement Specialist

Senior Manager, Member Services

Clinical Quality Assurance Specialist, RN

Associate Care Advocate – Care Delivery

Senior Learning & Development Lead

Community Engagement Specialist

Community Engagement Lead

Community Engagement Specialist, Bilingual English/Spanish

Care Advocate, Bilingual English/Spanish

Clinical Recruiter – 1099 Contractor