Sales Development Account Manager
Worldwide Clinical Trials
Manager, Enterprise Account Management
WideOrbit
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Head the Enterprise Account Management (EAM) team focused on driving strategic growth
- Coach and mentor a customer-facing team on operational excellence and alignment within top customers
- Partner with Sales to align EAMs to strategic accounts and sales motions
- Drive co-creation of account plans to surface expansion, upsell, and cross-sell opportunities
- Ensure consistent execution of customer health and adoption strategies across accounts
- Collaborate with Operations teams to optimize tools, processes, and workflows
- Implement scalable systems for tracking customer outcomes and business impact
- Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem
- Provide leadership and support on escalated and critical issues within the team’s book of business
- Build, develop, and retain a high-performing team of Enterprise Account Managers
Requirements
- 5+ years of experience in Customer Success, Sales, or related enterprise-facing roles
- 5+ years leading a sales focused team, responsible for $10M+ books of business
- Experience in ad technology, advertising, media, or enterprise software a plus
- Strong background in strategic account planning, opportunity and pipeline management
- Extensive experience with customer lifecycle management, business reviews, and value delivery
- Demonstrated success leading high-performing teams through change and growth
- Ability to influence cross-functional stakeholders, including sales, product, and operations
- Experience mentoring and developing senior-level talent with a focus on empowerment and retention
- Ability to resolve problems and collaborate with internal resources on escalated issues
- Strong interpersonal skills with a proven record of building relationships with internal and external customers
- Comfort with conversations at all levels, from individual contributors to executives.
Benefits
- A competitive salary
- Health insurance
- Sabbatical leaves
- Great vacation package
- Work/life balance
- Life event benefits
- Casual work attire
- 401(k) match
- Plenty of opportunities to grow!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successsales managementstrategic account planningopportunity managementpipeline managementcustomer lifecycle managementbusiness reviewsvalue deliveryteam leadershipmentoring
Soft skills
coachingmentoringinfluencingcollaborationproblem-solvinginterpersonal skillsrelationship buildingcommunicationempowermentretention
