Account Manager

• Head the Enterprise Account Management (EAM) team focused on driving strategic growth
• Coach and mentor a customer-facing team on operational excellence and alignment within top customers
• Partner with Sales to align EAMs to strategic accounts and sales motions
• Drive co-creation of account plans to surface expansion, upsell, and cross-sell opportunities
• Ensure consistent execution of customer health and adoption strategies across accounts
• Collaborate with Operations teams to optimize tools, processes, and workflows
• Implement scalable systems for tracking customer outcomes and business impact
• Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem
• Provide leadership and support on escalated and critical issues within the team’s book of business
• Build, develop, and retain a high-performing team of Enterprise Account Managers

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