WideOrbit

Customer Support

• Provide First Level Support for new and existing clients’ financial related support needs as part of the product support infrastructure.
• Resolve cases by educating our clients, gathering information about their workflows, or working with WideOrbit’s internal departments to bring resolution to cases.
• Solve client issues within a fast-paced, collaborative work environment with a positive attitude and confident/calm demeanor to ensure their satisfaction with our products and our service.
• Identify and document software defects and requests for enhancements with a keen attention to detail.
• Execute the Implementation of WideOrbit’s financial software, remotely or on-site.
• Create and maintain a training agenda for each client project.
• Effectively manage multiple projects simultaneously while adeptly managing changes in scope and/or timelines.
• Develop a thorough understanding of the client’s specific business objectives and educate customers on various configurations and/or customization options.
• Troubleshoot configuration issues and recommend action plans for resolution.
• Accurately import Finance related data sets into production environment as part of project-based work and work closely with the client to ensure accuracy.
• Use subject matter expertise to participate in creating or updating internal and client-facing documentation.
• Effective and timely communication with all stakeholders including clients, industry groups, and internal departments such as support, development, product management, and release management.
• Support coverage may be needed for company observed Holidays and any coverage requests will be communicated timely.

Financial Implementation and Support Specialist

Sales

• Drive strategic growth across our media technology platform.
• Identify, engage, and close new enterprise opportunities.
• Expand existing relationships with key media partners.
• Own the full enterprise sales cycle from prospecting to contract negotiation and close.
• Promote WideOrbit’s suite of solutions focused on digital order management and cross-platform monetization tools.
• Build and maintain a healthy pipeline, delivering accurate forecasts.
• Work closely with product, marketing, and customer success teams.

Enterprise Sales Director

Account Manager

• Head the Enterprise Account Management (EAM) team focused on driving strategic growth
• Coach and mentor a customer-facing team on operational excellence and alignment within top customers
• Partner with Sales to align EAMs to strategic accounts and sales motions
• Drive co-creation of account plans to surface expansion, upsell, and cross-sell opportunities
• Ensure consistent execution of customer health and adoption strategies across accounts
• Collaborate with Operations teams to optimize tools, processes, and workflows
• Implement scalable systems for tracking customer outcomes and business impact
• Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem
• Provide leadership and support on escalated and critical issues within the team’s book of business
• Build, develop, and retain a high-performing team of Enterprise Account Managers

Manager, Enterprise Account Management

Platform Engineer

WideOrbit is looking for a Senior Platform Engineer with a strong focus on Observability to help design, build, and maintain the internal platform and tooling that powers our engineering organization.
In addition to contributing to the reliability of our products, core platform capabilities and infrastructure automation, you’ll lead efforts to improve our product observability footprint - defining meaningful SLIs/SLOs, building reliable dashboards and alerts, and driving a culture of proactive monitoring and resilience across our systems and services.
You’ll collaborate closely within DevOps and across Development, QA and Security teams to ensure that our services are well-instrumented, scalable, and resilient.
Your work will empower engineers with the tools and insights they need to ship confidently and operate efficiently.
At WideOrbit, we value intellectual curiosity, collaboration, and a growth mindset. We encourage engineers to take ownership of impactful projects while supporting continuous learning and innovation.
This role offers you the opportunity to influence both how we build and how we observe our systems - shaping the foundation for reliability at scale.
Here’s what success will look like: Own reliability & performance for WideOrbit products - designing, building and operating core platform services in code (Terraform, Ansible etc)
Engineer observability end-to-end - metrics, logs, traces, SLOs, actionable alerts - so incidents are detected and resolved before customers notice.
Create self-service tooling (provisioning, deploy, rollback, scale-out) so Dev teams can move fast without sacrificing quality
Automate everything: golden AMIs/container images, CI/CD pipelines (GitHub Actions, Team City, Octopus), and recurring maintenance tasks.
Manage modern runtimes - Docker/K8s (required) and serverless where it fits - balancing cost, performance, and security
Embed security & governance (least-privilege IAM, secret rotation, compliance checks) directly into IaC and pipeline stages.
Troubleshoot production issues in partnership with Dev, DevOps and DBAs; participate in an on-call rotation
Shape the platform roadmap, evaluate new tech, document best practices, and mentor peers in SRE/DevOps principles