WideOrbit

Solutions Engineer

• Act as a trusted advisor to clients, prospects, and partners, engaging at senior levels to quickly understand their technology ecosystems, operational challenges, and business goals.
• Collaborate with clients and vendors on innovative solutions that integrate WideOrbit’s products with third-party tools, data sources, and workflows.
• Lead discovery engagements to identify business objectives, operational challenges, technical requirements, and success criteria.
• Develop consensus with clients on quantifiable success metrics for each engagement, ensuring that WideOrbit’s internal measures of value align with the clients.
• Occasionally lead or support client-facing demonstrations, translating complex technical capabilities into clear, business-focused value.
• Develop solutions and workflows tailored to meet unique client business objectives, either fully contained within the WideOrbit ecosystem or as part of a larger, integrated stack.
• Map client’s existing business processes, workflows, and associated costs, identifying high leverage opportunities and prioritizing those in project planning.
• Provide technical guidance, subject matter expertise, and product knowledge during sales engagements supporting complex deal negotiations and renewals.
• Orchestrate the solution implementation process, ensuring smooth adoption, addressing technical and operational gaps, all while architecting the next phase of the solution.
• Work closely with Sales, Product, Engineering, and Professional Services teams to align client priorities, market demands, and growth strategies.
• Collaborate on strategies to enhance client satisfaction, identify revenue opportunities, and ensure successful long-term partnerships.
• Ensure alignment across client, corporate, and team objectives through communication, demonstration, and ownership.

Solutions Consultant