Technical Program Manager

• Drive delivery on cross-functional initiatives within and across Technology Departments
• Enable teams to plan, de-risk, and execute critical initiatives
• Report progress and coordinate across technology teams
• Engage with stakeholders at all levels to ensure visibility and address concerns
• Monitor progress and recommend adjustments to surface risks
• Identify technical risks related to infrastructure performance, capacity, security, and compliance

Staff Technical Program Manager

Client Services Representative

• Lead delivery of administrative services for large and complex client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed.
• Exhibit advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve complex models and procedures.
• Exhibit strong problem-solving skills, applying innovative and effective solutions to complex issues.
• Have a clear understanding of how various disciplines within WEX interrelate and contribute to overall objectives.
• Communicate and consult with clients on issues, system functionality, best practice, industry standards legislative changes and on other service delivery functions with a consultative approach.
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates.
• If deliverables are at risk, escalate to client or leadership appropriately.
• Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients.
• Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with peers in the event of a global issue impacting other clients.
• Review and evaluate work orders for client requests, estimate work effort and required tasks across cross functional team members.
• Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval.
• Confirm client delivery and signature.
• Monitor/track out of scope, ACA, and Annual Enrollment revenue against budget.
• Manage capacity and resource assignments, including interview and performance evaluations.
• Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure call center tools are updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery.
• Identify training opportunities and suggest process improvements to streamline ongoing delivery.
• Additional job duties and responsibilities may arise when supporting assigned clients in delivering administrative services and the Client Delivery Manager is expected to perform these additional tasks as assigned.
• Own and/or participate in team-specific initiatives and company-wide workstreams.
• Coach and mentor colleagues.
• May manage direct reports.

Strategic Client Service Manager

Financial Planning and Analysis

• Define and lead Budget, forecast, and strategic planning processes and full Group deliverables
• Own line of business (LOB) timelines, deliverables and quality standards of P&L financial results and performance insights against all formal targets including Budget, STIP, and Business Cases
• Integrate quickly with Line of Business (LOB) senior/executive leadership to deliver and drive results
• Actively engage and influence functional leaders as well as your Finance counterparts
• Lead and develop a team of individuals through applying established coaching practices, succession planning and empowerment of the team
• Ensure cultural alignment, development, emergency cover, succession planning, and work/life balance
• Be the focal point to drive cultural change for more informed and improved returns on marketing investments across the organization
• Develop meaningful insights and metrics to drive financial performance
• Oversee deal management, deal flow and pricing analytics ensuring adequate guard rails in place for P&L management and deal preservation
• Own the LOB/functional area close process for month end
• Oversee a team of managers and analysts, own full P&L accountability, and play a leadership role in scaling global FP&A practices

Director, FP&A OTR

AI Engineer

• Implement and maintain core services for the AI Data Lakehouse
• Build and support CI/CD pipelines
• Develop and test tool-execution environments and API interfaces
• Participate in on-call rotations and troubleshooting
• Work on the 'Context Fabric' to implement search and retrieval patterns
• Assist in managing cloud resources across AWS and Azure

Mid-Level Software AI Engineer, Context Engineering

Software Engineer

• Provide first-level support for tool-related issues
• Assist with user onboarding and training sessions
• Develop and maintain user guides, FAQs, and other training resources
• Promote user adoption and best practices
• Assist with basic tool configuration and maintenance tasks under supervision
• Manage user accounts, permissions, and access controls
• Create and update project templates, workflows, and dashboards
• Maintain accurate tool documentation
• Generate standard reports and dashboards on tool usage and performance
• Assist with data analysis to identify trends and improvement opportunities
• Stay informed about tool updates, new features, and best practices
• Actively participate in training and development opportunities
• Develop a strong understanding of project management and agile methodologies

Enterprise Programmer/Analyst 1

Compliance

• Reporting to the Director, Corporate Compliance, the Regulatory Compliance Analyst 4 will assist with the coordination and integration of Corporate Compliance activities to meet all relevant requirements
• Coordinate, track and report on key Compliance Program activities as outlined in the U.S. Federal Sentencing Guidelines for business organizations
• Help coordinate day-to-day activities of the Corporate Compliance team, including ethical culture promotion, providing guidance and education on WEX’s Code of Business Conduct and Ethics, conflict of interest management
• Advise, coach, and educate employees at all levels on a wide range of ethics and business conduct questions and issues, including complex and highly confidential and/or sensitive matters
• Maintain and promote the use of WEX’s global confidential Integrity HelpLine and other related channels, through which employees and others may report or seek guidance regarding actual or suspected violations of WEX’s Code of Business Conduct and Ethics, other company policies, or the law
• Develop, implement and monitor processes, roles and responsibilities for testing and auditing the efficacy of certain program policies, procedures and controls.
• Review and update Corporate Compliance and related Enterprise Risk Management (ERM) assessments to ensure they reflect the organization’s highest compliance-related risks
• Work closely with other centrally and locally managed Legal, HR, Risk, Communications, and other functions.

Regulatory Compliance Analyst 4

Customer Support

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation.
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
• Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Customer Service Specialist

Product Marketing

• Ensure product launches drive revenue — not shelfware
• Shift roadmap conversations from reactive feature development to market-informed strategy
• Elevate sales enablement from asset production to revenue acceleration
• Establish Product Marketing as a trusted strategic partner to Product and Sales leadership
• Own positioning, segmentation, and go-to-market strategy across Fuel, EV, Telematics, and OTR.
• Ensure launches translate into measurable business outcomes, including pipeline creation, win-rate improvement, adoption acceleration, and retention impact.
• Establish post-launch performance reviews and revenue accountability loops.
• Identify whitespace and growth opportunities across segments.
• Serve as the voice of the market in roadmap planning and investment discussions.
• Introduce structured validation processes grounded in customer insight, usage data, and competitive intelligence.
• Influence pricing, packaging, and portfolio tradeoffs to align with revenue strategy.
• Partner with Sales leadership to define stage-specific enablement that improves deal velocity and close rates.
• Shift the organization from reactive one-pager production to disciplined, outcome-driven sales motions.
• Ensure sellers are equipped with differentiated narratives that resonate across segments.
• Establish launch tiering, prioritization, and resource allocation frameworks to focus on highest-impact initiatives.
• Define clear engagement models with Product, Sales, Marketing, and CX.
• Build scalable processes that increase speed-to-market while maintaining strategic rigor.
• Build and develop a high-performing PMM team capable of operating as strategic advisors.
• Coach PMMs to deepen business acumen, executive presence, and cross-functional influence.
• Foster a culture of accountability, insight-driven thinking, and ownership.

Director, Product Marketing – Mobility and OTR

• Lead delivery of administrative services for large and complex client accounts
• Have complete knowledge and full understanding of Health & Welfare administration principles and practices
• Demonstrate strong analytical and problem-solving skills by thoroughly assessing issues, identifying root causes, and developing creative and effective solutions
• Resolve and evaluate a broad range of issues using creative strategies and recommend creative approaches to enhance outcomes
• Perform work autonomously, receiving oversight from managers or subject matter experts at key stages
• Communicate and consult with clients on issues, system functionality, best practice, industry standards, legislative changes and on other service delivery functions with a consultative approach
• Proactively communicates status and progress of account work and issues to internal and external stakeholders
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal task management tool to meet deliverable dates
• If deliverables are at risk, escalate to client and/or leadership appropriately
• Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients
• Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients
• Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members
• Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval
• Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition
• Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees
• Review and respond to call center escalations and member level cases by delegating to the Client Service Associate/Manager for assigned clients
• Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards
• Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the client's specifications and are properly and professionally prepared
• Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, driving team work to meet milestones, mitigating risks for deliverable misses, delivering client test plans and completing other tasks based on the project plan
• Lead testing work flows for clients and internal teams to ensure quality system work and updates
• Identify training opportunities and suggest process improvements to streamline ongoing delivery

Senior Client Service Delivery Manager

Full-stack Engineer

• Design, develop, and maintain robust, scalable, and high-performance web applications.
• Build and evolve shared component libraries and design-system assets used across multiple Mobility applications.
• Craft systems designs, lead design decisions, and drive alignment with other senior engineers.
• Lead comprehensive automated testing strategies, including unit, integration, end-to-end, load, and performance testing.
• Identify bottlenecks and tech debt; drive incremental scalability, and stability improvements.
• Develop and enhance automation frameworks for testing, monitoring, auto-scaling, continuous integration and deployment to reduce time to market.
• Partner with Product, Design, and UX to deliver high-quality user experiences.
• Lead code reviews (comment, approve, seek revisions, merge), and champion engineering best practices, and continuously raise the quality bar.
• Troubleshoot complex production issues, devise fixes, author root cause analysis documents, and ensure lasting performance and reliability.
• Conduct objective and comparative analyses of competing technologies to advise the team of pros and cons of a technology solution.
• Devise mechanisms to create robust documentation (design docs, run books, change management docs, and readiness plans).
• Design tech strategy for live-site support by designing monitoring systems via code, ensuring rapid incident resolution, and driving continuous improvement.
• Drive cross-team projects as a single-threaded-owner (STO) or tech lead, and actively unblock other engineers to make progress.
• Gain hands-on experience with automation and AI-driven engineering solutions.

Staff Software Development Engineer, Web

• Design, develop, and maintain robust, scalable, and high-performance object oriented code in our backend services.
• Develop public REST APIs using Java and internal gRPC APIs for inter-service and inter-system communication.
• Craft systems designs, lead design decisions, and drive alignment with other senior engineers.
• Write automated unit tests, integration tests, end-to-end tests, concurrency tests, load/performance tests.
• Analyze existing systems to identify bottlenecks, tech debt, and implement scalability, and stability improvements.
• Implement automation for testing, monitoring, healing, and scaling applications, continuous integration and deployment to reduce time to market.
• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to define and implement new features.
• Conduct code reviews (comment, approve, seek revisions, merge), mentor junior and mid-level engineers, and actively promote engineering best practices.
• Dive deep and troubleshoot complex issues, devise fixes, author root cause analysis documents, and ensure lasting performance and reliability.
• Conduct objective and comparative analyses of competing technologies to advise the team of pros and cons of a technology solution.
• Maintain robust documentation (design docs, run books, change management docs, and readiness plans).
• Provide live-site support for production applications by monitoring systems, ensuring rapid incident resolution, and driving continuous improvement.
• Drive cross-team projects as a single-threaded-owner (STO) or tech lead, and actively unblock other engineers to make progress.
• Design and build agentic AI systems and services, enabling autonomous workflows, reasoning, and task execution within Mobility platforms.
• Develop AI agents from scratch, including orchestration, tool usage, memory, and multi-step decision-making capabilities.
• Implement and scale multi-agent architectures to support complex, distributed use cases across payments and fleet ecosystems.
• Integrate systems using Model Context Protocol (MCP) or similar frameworks to enable secure and scalable interaction between AI agents, APIs, and enterprise data sources.
• Build and optimize LLM-powered services (e.g., OpenAI APIs, LangChain) for production-grade performance, reliability, and cost efficiency.

Software Engineer 2 – AI Platform

• Lead and drive the development of technology and platform for the company's AI/ML engineering needs
• Help design the architecture and lead the implementation of the AI/ML infrastructure, platform and services
• Challenge the status quo and drive for better technical solutions
• Guide your team to leverage data and/or AI technology or tools in your design and development
• Show strong thought leadership and influence peers
• Partner closely with other senior engineers to understand business needs
• Engage with external partners to evaluate technologies and services that complement AI/ML strategy
• Create, prioritize, manage, and execute roadmaps and project plans
• Drive technical vision and strategy of AI/ML infrastructure
• Provide technical guidance and effective training & mentorship to engineering teams

AI Principal Engineer

• Build and maintain high-performance data acquisition pipelines that integrate with a variety of systems across WEX and third-party vendors
• Contribute to the development of a modular ingestion platform that enables reusability, reliability, and observability at scale
• Implement core pipeline components such as schema validation, transformation orchestration, error handling, and audit logging
• Support batch and streaming ingestion flows, ensuring the platform meets varying latency and volume requirements across business units
• Ensure traceability, lineage, and security through integration with control plane and governance systems
• Participate in code reviews, design sessions, and incident resolution—promoting high standards for code quality and operational reliability

Senior Software Engineer – Data Acquisition

Database Administrator

• Provide support for production databases including performance monitoring, daily management to prevent data loss, unplanned downtime or performance degradation
• Install, administer, and maintain schema and data to ensure maximum availability
• Analyzes and resolves problems associated with server hardware and application software
• Monitor and optimize data lake ingestion processes
• Participate in a 24x7x365 OnCall Rotation
• Participate in Disaster Recovery planning and testing exercises

• Lead the digital transformation of the Service Applications function
• Manage and upskill 4 teams totaling about 60 resources globally
• Develop and maintain strong, collaborative relationships with VPs and leaders across Call Center teams
• Oversee the architecture and governance of the Salesforce platform
• Define and enforce modern SDLC practices, including robust testing for AI model performance