Senior Director, Engineering – Agentic AI, Service Applications

WEX

Transformative leader responsible for bridging service organizations to deliver Agentic AI and software solutions. Leading digital evolution of service tools and fostering talent growth globally.

Posted 5/27/2026full-timeRemote • Maine • 🇺🇸 United StatesSenior💰 $227,700 - $252,400 per yearWebsite

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Lead the digital transformation of the Service Applications function
Manage and upskill 4 teams totaling about 60 resources globally
Develop and maintain strong, collaborative relationships with VPs and leaders across Call Center teams
Oversee the architecture and governance of the Salesforce platform
Define and enforce modern SDLC practices, including robust testing for AI model performance

Requirements

What you’ll need

10+ years in technical leadership with a focus on enterprise applications
Proven experience or specialized training in HR/Service Technology transformation
Prefer 5+ years of direct experience with the Salesforce platform (Service Cloud)
Expert-level analytical skills with the ability to leverage predictive analytics
Relevant technical certifications or leadership credentials (e.g., Lean Six Sigma, Salesforce Architect)

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceService Cloudpredictive analyticsSDLC practicesAI model performance testing

Soft Skills

leadershipcollaborationrelationship managementanalytical skills

Certifications

Lean Six SigmaSalesforce Architect