Customer Service Specialist

WEX

Customer Service Support 1 responsible for assisting WEX customers across multiple channels. Engaged in billing inquiries, account maintenance, and technical support.

Posted 5/30/2026full-timeRemote • Alabama, Maine, Montana, New Mexico, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation.
Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
Troubleshoot and guide customers through WEX online platforms and mobile applications.
Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Requirements

What you’ll need

High School Diploma or GED
Solid computer and keyboarding skills
Proficiency with Google Suite or Microsoft Office
Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
Must successfully pass a background check

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer skillskeyboard skillsCRMSalesforceGoogle SuiteMicrosoft Office

Soft Skills

professional communicationproblem-solvingadaptabilitymulti-taskingattention to detail

Certifications

High School DiplomaGED