Technical Account Manager
WEX
Technical Account Manager – H&B
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Maine, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $98,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloud
About the role
- Serve as the main technical liaison between WEX and assigned clients.
- Understand customers’ technical environments, business objectives, and challenges.
- Provide proactive guidance and best practices to help clients achieve success.
- Deliver service in accordance to processes developed and implemented by CSE team
- Manage technical escalations and coordinate with internal engineering and support teams to resolve issues.
- Lead regular technical reviews and health checks with customers.
- Assist in onboarding, integration of new critical partners.
- Monitor usage metrics and drive product adoption and expansion.
- Provide regular and accurate management reporting on IT Service performance
- Document and track customer requests, feedback, and roadmap alignment.
- Build long-term relationships to support renewals and upsell opportunities.
- Stay updated on projects, releases, product changes in customer facing environments.
- Provide 24/7/365 on-call technical support as part of a rotational schedule, ensuring mission-critical issues are addressed promptly.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, and ITIL 4 certification
- 3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role
- Strong knowledge of SRE practices, process engineering & Azure cloud environments
- Excellent problem-solving and troubleshooting skills
- Exceptional communication and interpersonal skills
- Ability to manage multiple customer accounts and priorities
- Experience working with CRM or ticketing tools (e.g. Jira).
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementsolutions engineeringtechnical supportSRE practicesprocess engineeringAzure cloud environmentsproblem-solvingtroubleshooting
Soft skills
communicationinterpersonal skillsability to manage multiple accountsprioritization
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information TechnologyITIL 4 certification
