Technical Account Manager

• Serve as the main technical liaison between WEX and assigned clients.
• Understand customers’ technical environments, business objectives, and challenges.
• Provide proactive guidance and best practices to help clients achieve success.
• Deliver service in accordance to processes developed and implemented by CSE team
• Manage technical escalations and coordinate with internal engineering and support teams to resolve issues.
• Lead regular technical reviews and health checks with customers.
• Assist in onboarding, integration of new critical partners.
• Monitor usage metrics and drive product adoption and expansion.
• Provide regular and accurate management reporting on IT Service performance
• Document and track customer requests, feedback, and roadmap alignment.
• Build long-term relationships to support renewals and upsell opportunities.
• Stay updated on projects, releases, product changes in customer facing environments.
• Provide 24/7/365 on-call technical support as part of a rotational schedule, ensuring mission-critical issues are addressed promptly.

Technical Account Manager – H&B

Staff Technical Account Manager

Technical Account Manager – Managed Services

Senior Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager