Technical Account Manager
Sully.ai
Technical Relationship Manager
ControlUp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCitrixCloudVMware
About the role
- Support customers using active listening and consultative investigation techniques to deeply understand their needs.
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
- Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
- Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
- Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
- Provide feedback to management on process and practice improvements.
- Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
- Occasionally travel to customer sites as needed.
Requirements
- Enterprise IT consulting experience with a strong technical foundation in VMware and/or Citrix virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
- A background in roles such as Cloud Engineer, Cloud Architect, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
- A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
- Hands-on experience with ControlUp (preferred)
- Hands-on experience working in large organizations with VMware, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
- Certifications in Citrix, VMware, or Microsoft technologies.
- PowerShell scripting skills.
- Experience in IT consulting
- Proven ability to design, build, and deliver technology solutions to enterprise customers.
- Experience working with APIs.
- Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.
- Strong organizational, note-taking, and time management skills.
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VMwareCitrixPowerShellControlUpAzure Virtual DesktopAPIsCloud EngineerCloud ArchitectEUC Specialisttechnical leadership
Soft skills
active listeningconsultative investigationmentoringcoachingcustomer engagementcommunicationorganizational skillsnote-takingtime managementinfluencing stakeholders
Certifications
Citrix certificationVMware certificationMicrosoft certification
