Technical Account Manager, H&B
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Maine, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $98,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloud
About the role
- Serve as the main technical liaison between WEX and assigned clients
- Understand customers’ technical environments, business objectives, and challenges
- Provide proactive guidance and best practices to help clients achieve success
- Deliver service in accordance to processes developed and implemented by CSE team
- Manage technical escalations and coordinate with internal engineering and support teams to resolve issues
- Lead regular technical reviews and health checks with customers
- Assist in onboarding and integration of new critical partners
- Monitor usage metrics and drive product adoption and expansion
- Provide regular and accurate management reporting on IT Service performance
- Document and track customer requests, feedback, and roadmap alignment
- Build long-term relationships to support renewals and upsell opportunities
- Stay updated on projects, releases, product changes in customer facing environments
- Provide 24/7/365 on-call technical support as part of a rotational schedule
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology
- ITIL 4 certification
- 3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role
- Strong knowledge of SRE practices
- Process engineering knowledge
- Experience with Azure cloud environments
- Excellent problem-solving and troubleshooting skills
- Exceptional communication and interpersonal skills
- Ability to manage multiple customer accounts and priorities
- Experience working with CRM or ticketing tools (e.g. Jira)
- Customer-focused mindset and relationship management skills
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- quarterly or annual bonus (non-sales roles typically eligible)
- commission (most sales positions eligible)
- comprehensive and market competitive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementsolutions engineeringtechnical supportSRE practicesprocess engineeringAzure cloud environmentsproblem-solvingtroubleshooting
Soft skills
communicationinterpersonal skillscustomer-focused mindsetrelationship managementability to manage multiple accounts and priorities
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information TechnologyITIL 4 certification