Technical Account Manager, H&B
WEX
AzureCloud
Technical Account Manager
PVcase
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Florida, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
- Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution.
- Partner with the Customer Success Management team to drive strategic and commercial value to the customer.
- Guide customers through implementation, onboarding, and adoption of PVcase products.
- Drive healthy Adoption, Net Retention, and Churn targets.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
- Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
- Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
- Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer journey.
- Provide customer feedback to Product Management and Engineering to help identify pain points and relay feature requests.
Requirements
- Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
- Strong communication skills to effectively collaborate with internal and external teams.
- Experience in managing customer accounts, handling escalations, and resolving issues.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
- Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
- Experience in managing complex technical projects and delivering successful outcomes.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
- Solar or Engineering backgrounds strongly preferred.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Startup / Scale-up experience preferred.
- Immigration-related employment benefits, for example visa sponsorship, are not available for this position (must have legal authorization to work in the United States).
- Comfortable using verbal and written English 100% of the time.
Benefits
- 401(K) plan, where we match 100% on your first 4% of contributions.
- Health, dental, and vision coverage.
- Flexible vacation policy, with a minimum of 3 weeks off.
- Full training and onboarding program for a seamless start.
- Flexible working hours.
- Half-day Summer Fridays.
- Unlimited remote work policy.
- Internal transparency with company results and salary system.
- Additional paid vacation days, including birthdays, volunteering, and other occasions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationcustomer data analysisproblem resolutionproject managementtechnical guidancecustomer account managementadoption strategiesanalytical mindsetpresentation skillsrelationship management
Soft skills
strong communicationcollaborationproblem-solvingtime managementsocial skillscustomer advocacystrategic thinkingcustomer engagementinterpersonal skillsadaptability
