PVcase

Technical Customer Success

• As a Technical Customer Success Manager at PVcase, you will be responsible for the commercial and technical relationship with customers throughout the customer lifecycle, nurturing them from Onboarding through Renewal.
• Manage a book of customers, based primarily in India and other APAC countries, driving engagement throughout all stages of the customer journey.
• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs.
• Act as the primary point of contact for technical related questions and coordination of issue management and problem resolution, serving as a trusted technical advisor for customers.
• Consult with the customer to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Drive healthy Adoption, Net Retention, and Churn targets.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Engage with executive sponsors and decision-makers within customer organizations as needed.
• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.
• Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.

Technical Customer Success Manager – APAC

People Operations

• Ensure the smooth and efficient functioning of a broader range of People services and processes across the employee lifecycle.
• Proactively identify opportunities for improvement and contribute to the development and implementation of solutions.
• Serve as a key point of contact for employees and managers from a People Operation perspective.
• Provide comprehensive guidance on People Operations related matters and contribute significantly to a positive and engaging work environment.
• Own and continuously optimize end-to-end employee processes, including onboarding, offboarding, managing exit strategies, administering benefits, and supporting performance management.
• Act as the primary point of contact for complex payroll inquiries and collaborate with finance and external payroll vendors.
• Generate and analyze People Operations reports and metrics to identify trends and insights.

Senior People Generalist

Full-stack Engineer

• Collaborate with a cross-functional team of engineers, designers, and product managers to solve important problems and bring new features from concept to production.
• Design, develop, and maintain backend services and APIs using either C#/.NET or Python, powering core platform features.
• Contribute to the design and maintenance of our serverless, microservices-based cloud infrastructure on AWS.
• Collaborate with frontend engineers to build and maintain React and TypeScript user interfaces, contributing directly to the codebase and pairing on complex components.
• Champion a comprehensive testing strategy, writing and maintaining a healthy mix of unit, integration, and end-to-end tests to ensure application quality and reliability.

Full Stack Engineer

Technical Account Manager

• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Partner with the Customer Success Management team to drive strategic and commercial value to the customer.
• Guide customers through implementation, onboarding, and adoption of PVcase products.
• Drive healthy Adoption, Net Retention, and Churn targets.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer journey.
• Provide customer feedback to Product Management and Engineering to help identify pain points and relay feature requests.

Accountant

• Overseeing all aspects of global accounting, from financial management to internal controls, driving continuous enhancement.
• Championing the full implementation and localization of NetSuite ERP, ensuring its optimal configuration for streamlined financial processes.
• Spearheading initiatives to boost operational efficiency, focusing on workflow design and process optimization.
• Developing and empowering the accounting team, aligning resources with business needs and fostering a culture of excellence and growth.
• Driving a culture of continuous improvement within financial processes and systems to maximize efficiency and data accuracy.
• Establishing standardized operating procedures and managing critical system integrations (NetSuite, Salesforce, Deel, Payhawk) for seamless data flow.
• Ensuring the ERP system's adherence to all regional statutory and regulatory requirements through meticulous configuration and localization.

Principal Accountant

Sales Development Rep

• Research and target potential customers, generating new business opportunities through outbound outreach (calls, emails, LinkedIn, etc.).
• Engage with prospects to understand their needs, assess their fit, and schedule qualified sales meetings.
• Work closely with Sales and Marketing to refine outreach strategies and improve lead conversion.
• Maintain accurate records in our CRM, track interactions, and leverage tools to optimise outreach efforts.
• Keep up-to-date with industry developments, competitors, and best practices to continuously improve approach.
• Attend networking events, trade shows, and industry conferences to build relationships and generate leads.

Sales Development Representative, German-Speaking

• Research and target potential customers, generating new business opportunities through outbound outreach (calls, emails, LinkedIn, etc.).
• Engage with prospects to understand their needs, assess their fit, and schedule qualified sales meetings.
• Work closely with Sales and Marketing to refine outreach strategies and improve lead conversion.
• Maintain accurate records in our CRM, track interactions, and leverage tools to optimise outreach efforts.
• Keep up-to-date with industry developments, competitors, and best practices to continuously improve your approach.
• Attend networking events, trade shows, and industry conferences to build relationships and generate leads.

Sales Development Representative, Italian-speaking

Customer Success Manager

• As a Senior Customer Success Manager at PVcase, nurture clients from onboarding through renewal and manage post-sales activities with renewable energy developer customers.
• Report to the Head of Client Success (US).
• Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.
• Drive healthy adoption, net retention, and churn targets.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Engage with executive sponsors and decision-makers within customer organizations as needed.
• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
• Act as a customer liaison within the organization, advocating to senior leadership as needed.
• Contribute to process development and organizational growth projects.
• Conduct quarterly business reviews, identify expansion and cross-sell opportunities, and manage renewal of annual contracts.

Senior Customer Success Manager

Solutions Engineer

• Drive healthy adoption, net retention, and reduce churn.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.
• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.
• Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.
• Surface opportunities for expansion or cross-sell based on technical usage signals.
• Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.

Technical Solutions Consultant

Designer

We're looking for a highly creative and well-organized Senior Creative Designer to join our team.
In this role, you'll be instrumental in shaping our visual communications, bringing fresh ideas, and elevating our brand across all platforms.
Design Excellence: Produce high-quality, visually compelling designs for a wide range of marketing materials, including digital assets (social media graphics, email campaigns, website elements), print collateral (brochures, presentations), and advertisements as well as booth designs.
Brand Stewardship: Champion and maintain the consistency of our company's visual identity and brand guidelines across all channels and materials, ensuring strong brand recognition and impact.
Creative Innovation: Actively explore and integrate new design trends, techniques, and technologies to keep our marketing materials fresh, engaging, and cutting-edge.
AI Integration & Guidance: Identify, propose, and implement innovative ways to integrate AI tools and techniques into our design workflows to improve efficiency, creativity, and output. Provide clear instructions and best practices to the team on using AI effectively.
Workflow Optimization: Continuously seek opportunities to streamline design processes and enhance productivity, proactively suggesting and implementing improvements.
Cross-Functional Collaboration: Work closely with marketing, content, and other relevant teams to understand project requirements, provide creative input, and deliver designs that meet strategic objectives.
Project Management: Independently manage multiple design projects from concept to completion, ensuring timely delivery, adherence to brand standards, and exceptional quality.
Mentorship & Support: Share your expertise with the team, offering constructive feedback and guidance on design best practices and AI applications, fostering a collaborative learning environment.
Market Awareness: Stay up-to-date with industry trends, competitor activities, and emerging design technologies, particularly in the realm of AI, to ensure our design solutions remain competitive and relevant.

Senior Creative Designer

• Own UI polish and visual refinement
• Build robust Figma components
• Align with front-end engineering
• Drive for consistency across the product suite
• Document design patterns and guidelines
• Own component IxD and usability
• Support cross-team adoption
• Ensure accessibility compliance