Technical Account Manager

• Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping customers’ Axonius deployments operationally healthy.
• Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers.
• Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment.
• Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner.

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