Enterprise Technical Account Manager
Thrive
Senior Technical Account Manager, Enterprise
Axonius
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $198,000 per year
Job Level
Senior
Tech Stack
Cyber SecurityFirewallsNoSQLSQL
About the role
- Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping customers’ Axonius deployments operationally healthy.
- Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams.
- Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers.
- Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment.
- Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner.
Requirements
- Minimum 4 years of customer-facing experience in cybersecurity software / technology, with a focus on the following areas: Security Frameworks & Compliance, Asset Management, Vulnerability Management, Threat Detection & Incident Response, Endpoint Security, SaaS Security
- Hands-on experience working with technologies in the following categories: Endpoint Security (EDR, AV, Malware Detection), Network Security (IDS/IPS, Firewalls), Vulnerability Management, SaaS Security (CASB, DLP, SWG) and/or Identity Security
- Strong understanding of internet protocols (HTTP/HTTPS, REST APIs, etc.), data formats (JSON, CSV, SQL/NoSQL, etc.), and networking topology and components (firewalls, routers, etc.).
- Understanding of common Security and Compliance frameworks such as: NIST, ISO, CIS, PCI DSS, SOC 2, etc.
- Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences.
- Self-motivated problem solver with a customer-focused approach and strong ownership of results.
Benefits
- Stock options
- Attractive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecurity softwareSecurity FrameworksComplianceAsset ManagementVulnerability ManagementThreat DetectionIncident ResponseEndpoint SecuritySaaS Securityinternet protocols
Soft skills
customer-facing experiencecommunication skillsproblem solvercustomer-focusedownership of results
Certifications
NISTISOCISPCI DSSSOC 2
