Technical Relationship Manager
ControlUp
AzureCitrixCloudVMware
Enterprise Technical Account Manager
Thrive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Dedicated liaison and technical program management expertise to empower enterprise clients
- Primary customer point of contact and tactical liaison
- Communication and coordination champion
- Priority initiative/roadmap progress tracking
- Intimate understanding of customers workflows, business process, policy, and procedures
- Engage with and understand how users interface with technology
- Provide Recurring Account Reviews
- Establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals
- Coordinate communications for alignment, understanding, and resolution of issues and project constraints
- Define and communicate the program charter, roles, tasks, milestones, budgets, and success measures
- Ensure definition, alignment and focus on priority initiatives
- Create and modify business and technical documentation for planning and reporting purposes
- Discover and maintain functional knowledge of client’s business operations, goals, technical challenges, and critical infrastructure
- Participate in executive and senior leadership planning meetings
- Provide guidance and technology recommendations for planned business needs
- Assess business risk and potential opportunities within their IT environment and provide technical solutions
Requirements
- College Degree with proven academic success or equivalent
- Military Experience
- 2+ years of account management or project management in a client facing role
- Goal-Driven Solution Sales & Technology Aptitude
- Excellent grammar, written and oral communication skills
- Strong Organizational Skills
- Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementbusiness processtechnical solutionsbusiness documentationrisk assessmenttechnology recommendationsmilestone trackingprogram charter definitionstrategic goal execution
Soft skills
communicationcoordinationorganizational skillsrelationship buildinginfluential demeanorgoal-drivenproblem-solvingtactical liaisoncustomer understandingexecutive communication
Certifications
college degreemilitary experience
