Technical Account Manager – H&B
WEX
AzureCloud
Technical Account Manager
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Liaison between WEX and its customers/partners
- Assist customers/partners in diagnosing and troubleshooting company systems and products
- Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers
- Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering
- Implement best practices to proactively reduce potential fraud or other product and service-related technical issues
- Create innovative solutions to manual or special-handling process requests with technical implications
- Provide technical support for new products and services to all strategic customers, including potential customer installation and training
- Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases
- Serve as a key technical point of contact for strategic customers, coordinating communication with WEX departments and, at times, extending to high levels within the organization
- Communicate clearly and effectively with internal and external stakeholders regarding technical issues and resolutions
- Formally document all customer communications in company systems to ensure consistency and continuity of service
Requirements
- Bachelor’s Degree or equivalent
- 3-5 plus years work experience in a related field
- Strong communication, follow-through, and networking skills
- Strong organizational, time and project management skills
- Ability to prioritize and multi-task in a technical support environment
- Previous technical service delivery or support experience
- Excellent written and verbal communication skills
- Analytical and problem-solving skills, with a focus on technical issues
- Experience working cross-functionally with engineering and product teams
- Solution-oriented with a strong technical aptitude
- Ability to translate complex technical terms into clear business-oriented language
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingproblem-solvinganalytical skillsproject managementsolution-orientedtechnical aptitudecustomer installationdocumentationescalation support
Soft skills
communication skillsorganizational skillstime managementnetworking skillsfollow-throughmulti-taskingcross-functional collaborationwritten communicationverbal communicationcustomer service
Certifications
Bachelor’s Degree
