Product Operations Manager
PermitFlow
Tableau
Director of Product Operations, Embedded Finance and Ecosystems
Western Union
full-time
Posted on:
Location: Florida, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $225,000 per year
Job Level
Lead
About the role
- Lead product operations strategy for US ecosystem products including digital wallet, payment systems and core account platforms.
- Ensure robust risk controls, fraud management, seamless daily execution, and forward-looking enhancements for embedded financial services.
- Emphasize support for both digital and retail channels, including wallet products, with secure, compliant experiences for US-based customers with global payment and banking needs.
- Oversee end-to-end product operations for core account services, payment wallet and embedded finance products driving operational efficiency, scalability, and reliability.
- Drive product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
- Collaborate with data analytics and engineering teams to build real-time monitoring tools and incident response frameworks.
- Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
- Lead investigations of suspicious activities, partner with legal and compliance teams to execute periodic risk assessments.
- Enhancement and Innovation Planning: Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
- Embedded Financial Services Operations: Own the operational delivery of embedded financial services products across digital and retail channels.
- Platform and Core Services Management: Oversee the daily operations of core account services platforms, ensuring uptime and scalability.
- Team Building and Leadership: Build, mentor, and inspire a high-performing product operations team.
Requirements
- Bachelor’s degree in business, Operations, Finance, Information Systems, or a related field; Master’s degree or equivalent experience preferred.
- 10+ years of experience in banking operations, payments, core account services, or financial services product operations, with at least 5 years in a leadership role.
- Deep knowledge of US based lending products, card issuing and digital wallets
- Deep knowledge of US payment systems (ACH, wires, RTP, card networks), banking regulations, and compliance requirements.
- Proven experience managing operational risk, fraud prevention, incident response, and regulatory audits.
- Strong technical acumen, with a solid understanding of core banking platforms, APIs, digital wallets, and embedded finance ecosystems.
- Track record of leading large-scale operational improvement projects and successful product launches.
- Exceptional analytical, problem-solving, and decision-making skills, with experience using data to drive operational outcomes.
- Outstanding communication, negotiation, and stakeholder management abilities.
- Demonstrated ability to build and lead high-performing teams in a fast-paced, dynamic environment.
