Product Operations

• Resolve production issues and ITSM tickets related to partner integrations, balance eligibility, and onboarding blockers
• Use internal tools and data (e.g., Amplitude, SQL, audit logs, wage calculators) to troubleshoot employee-level and employer-level issues
• Support QA and implementation efforts for new launches (e.g., payroll and timeclock integrations)
• Document common partner configurations, eligibility logic, and onboarding playbooks
• Validate file structures, folder access, and syncs for FTP-based integrations (e.g., Greenshades, Paychex)
• Bridge technical conversations between CS, Product, and Engineering — translating issues into structured tickets and updates
• Monitor and improve tooling adoption across support and implementation teams

Product Operations Analyst

Vice President, Product Operations

Product Operations Intern

Product Operations

Staff Product Manager – Product Operations

Senior Product Operations Manager