Western Union

Key Account Manager

Western Union

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Salary

💰 $95,000 - $110,000 per year

Job Level

Mid-LevelSenior

About the role

  • Develop and expand new agent network relationships within the assigned geographic area, including multi-state opportunities.
  • This includes identifying and securing omni-channel opportunities—across retail, digital, and hybrid models—as well as negotiating new contracts.
  • Maintain and support existing agent relationships by managing contract renewals, providing business support, and monitoring network performance.
  • Serve in a consultative capacity to manage partner relationships, drive product cross-selling, and increase revenue and transaction volume while optimizing overall profitability.
  • Collaborate with internal teams to design and execute business development initiatives, marketing campaigns, events, and implementation efforts.
  • Generate and analyze reports to proactively identify growth opportunities and assess potential risks.
  • Promote and sell the full range of Western Union portfolio brands and services.
  • Provide day-to-day operational support to accounts within your designated regional territory.
  • Responsible for achieving monthly, quarterly, and annual sales and revenue goals.

Requirements

  • 5–7 years of experience in sales and relationship management, preferably in a field-based role.
  • Proven ability to generate and close new business to meet or exceed growth targets within a defined territory.
  • A self-motivated, results-oriented professional with a strong "hunter" mindset and executive presence.
  • Excellent negotiation, communication, and presentation skills.
  • Ability to manage portfolio of accounts and projects simultaneously in a fast-paced environment.
  • Consistent track record of meeting or exceeding sales quotas and receiving positive customer feedback.
  • Experience in the check cashing industry is highly preferred.
  • Bilingual in English and Spanish required.
  • Fluency in English is required.
  • Bilingual/bi-cultural experience is highly desired.
  • Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
  • Prior money transfer or financial services experience is preferred.
Benefits
  • You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
  • Your United States – specific benefits include: Medical, Dental, Vision, and Life Insurance Flexible Time off Tuition Assistance Program Parental Leave 4% Western Union Contribution to 401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salesrelationship managementbusiness developmentcontract negotiationreport analysisportfolio managementproject managementcustomer feedback analysisomni-channel strategyfinancial services
Soft skills
self-motivatedresults-orientedhunter mindsetexecutive presencenegotiation skillscommunication skillspresentation skillsability to manage multiple projectsfast-paced environment adaptabilitycustomer service
Certifications
Valid Driver’s License
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