Key Account Manager – Heart Failure
EVERSANA
Dealer Relations Manager
S&P Global
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Day-to-day dealer relationship management and champion adoption of the company product in dealerships
- Execute launch planning and manage product implementation
- Deliver initial and ongoing training to meet dealers’ needs
- Conduct regular monthly performance visits to dealers and regional team
- Serve as first point of contact for dealership issues and follow up on escalations
- Bring best practice knowledge of the product into client organizations to support value proposition
- Ensure product changes, new features and releases are communicated and implemented in a timely manner to accounts
- Cover a geographical area as part of a larger team reporting to a Director of Dealer Relations
- Responsible for retention of 20+ accounts
Requirements
- Bachelor’s degree in Business, Management, Marketing or a related field
- 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
- Significant experience working with CRM tools and are at ease with technology
- Practical understanding of how an automotive dealership runs day to day
- Possess an in-depth understanding of software platform functionality and related services
- Ability to travel up to 80% within the region and nationally as needed
- Valid driver license with no restrictions
- Strong oral and written communication and business/financial acumen
- Ability to establish rapport and develop meaningful client relationships
- Ability to negotiate effectively and resolve issues non-confrontationally
- Ability to perform as part of a larger team and work independently to schedule and prioritize work
- Regularly assess own performance and adapt to achieve better results
Benefits
- Health care coverage designed for the mind and body
- Generous time off (Flexible Downtime)
- Continuous learning resources and professional development
- Company-matched student loan contribution and financial wellness programs
- Competitive pay and retirement planning
- Family friendly perks and benefits for partners and children
- Retail discounts and referral incentive awards
- Additional country-specific benefits (see spgbenefits.com)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM toolsproduct implementationtraining deliveryperformance assessmentbusiness acumennegotiationclient relationship managementsales experiencemarketing experiencecustomer service experience
Soft skills
communicationrapport buildingproblem resolutionteam collaborationindependent workprioritizationadaptabilitycustomer focusrelationship developmentnon-confrontational negotiation
Certifications
Bachelor’s degree
