Customer Service Professional III, Institutional Markets
AIG
Regional Field Sales Manager, Bilingual
Western Union
full-time
Posted on:
Location Type: Hybrid
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee account management, marketing, sales, and overall network performance including transaction volume, revenue, distribution channel, merchandising, and service quality for assigned portfolio in Designated Marketing Areas (DMAs).
- Manage assigned Account Executives and Territory Sales Executives (manages 5-8 Account Executives and Territory Sales Executives).
- Hire, train, develop, manage the performance of, and direct Account Executives and Territory Sales Executives.
- Develop and execute plans to increase revenue and profit through team leadership; provide direction, prioritization, and development of plans designed to maximize attainment of objectives.
- Lead field sales teams to exceed Signing & Activation Goals in key cities/towns/zips.
- Analyze market data and Company reports to address, reinforce, or correct market performance trends and capitalize on market opportunities.
- Understand, communicate, and reinforce compliance regulations, codes, standards, and requirements.
- Manage Sales and Development expense budget to achieve plan.
- Partner with Product to recommend fee/fx/commission adjustments for specific agents and markets and partner with Finance to generate and present business cases for approvals.
- Acquire new agents and consumers, maximize same store sales, retain and extend key network and independent agent relationships, and reduce Agent attrition.
- Accountable for revenue responsibilities ($25M - $50M annually) and Agent Count responsibilities (2,000-5,000).
- Travel regularly within a defined territory (~40-50%) and maintain a valid driver’s license and reliable vehicle.
Requirements
- Bachelor's degree is required in Business, Marketing or related area of study, or equivalent combination of education and experience.
- Minimum of 5 years’ previous experience in sales or other relevant fields is required.
- Previous experience in a sales management role preferred.
- Experiences in the supermarket, mass merchandising, or the check-cashing industry preferred.
- Bi-lingual/bi-cultural experience is highly desired.
- Bilingual in English and Spanish required.
- Fluency in English is required.
- Prior money transfer or financial services experience is preferred.
- Demonstrated negotiation skills.
- Strong organizational, analytical and planning skills.
- Ability to work independently and in a team environment and effectively work across all functions.
- Ability to solve practical challenges and apply creative solutions.
- Travel anticipated at approximately 40-50%.
- Valid Driver’s License and a reliable vehicle are required.
- Applicants must be currently authorized to work in the United States on a full-time basis; Western Union will not sponsor applicants for work visas for this position.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- Medical, Dental, Vision, and Life Insurance
- access to best-in-class development platforms
- Flexible Time off
- Tuition Assistance Program
- Parental Leave
- 4% Western Union Contribution to 401K
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementaccount managementmarket analysisrevenue generationbudget managementnegotiationplanningteam leadershipperformance managementbilingual in English and Spanish
Soft skills
organizational skillsanalytical skillsproblem-solvingcommunication skillsindependent workteam collaborationcreative solutionstraining and developmentdirection and prioritizationrelationship management
Certifications
Bachelor's degree in BusinessBachelor's degree in Marketingequivalent combination of education and experience
