FIDELITONE

Delivery Manager - Last Mile

FIDELITONE

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Plan loads that ensure timely deliveries and provide excellent economic returns.
  • Ensure transportation services to internal and external customers with the highest degree of efficiency, effectiveness and professionalism.
  • Maintain a safe and secure work environment.
  • Uphold The FIDELITONE Values.
  • Maintain positive relations with the retail customer by making store visits, exploring specific needs and offering solutions for service and delivery issues.
  • Partner with local management in the recruitment and development of personnel.
  • Partner with local management in vendor selection of delivery teams.
  • Partner with local management in communicating customer specifications to delivery teams.
  • Maintain adequate personnel and delivery teams in anticipation of business fluctuations.
  • Recommend improvements to systems and procedures.
  • Prepare standard and specialized reports by collecting, analyzing, and summarizing information and trends, as required.
  • Lead people to higher levels of performance and identify opportunities for continuous improvement.
  • Comply with FIDELITONE policies and procedures and with all applicable Federal, State and Company legal requirements by obtaining, studying, understanding and enforcing adherence to all regulations.
  • Perform other related duties as required and assigned.

Requirements

  • A minimum of an associate’s degree with 5+ years relevant furniture home delivery experience, or a combination of education and experience.
  • Experienced managing people performance, leading others and working effectively with different backgrounds and races.
  • Experience in the Transportation Industry, TL, and LTL, are preferred.
  • Ability to establish and maintain effective relationships with employees, independent contracts, supervisors and the general public requiring courtesy, discretion and sound judgment.
  • Excellent organizational and administrative skills.
  • Excellent written and oral communication skills, bilingual Spanish is a plus.
  • Computer proficiency: particularly Microsoft Applications and other operational systems.
  • Ability to work long hours independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
  • Detail-oriented, analytical problem solver with excellent project management skills and ability to multi-task in a demanding environment.
  • Ability to safeguard confidential information is essential.
  • Knowledge of relevant policies, practices and procedures and requirements/standards.
  • Excellent phone etiquette and communication skills (verbal and written).
  • Self-motivated with ability to work with minimal supervision.
  • Strong work ethic, attention to detail and strong follow through.
  • Work well under pressure, able to multi-task and organize.
  • Knowledge of geography and transit times to properly sequence stops and enhance profitability.
  • Proven ability to use basic mathematical skills.
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