Scale to Win

Senior Manager, Talent Operations

Scale to Win

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $95,000 per year

Job Level

Senior

About the role

  • Design, implement, and continuously improve centralized internal hiring processes, ensuring consistency and efficiency across all teams.
  • Serve as the primary operational partner to hiring managers once a role is approved, supporting planning and execution of equitable and compliant hiring processes while ensuring managers retain ownership of final candidate selection.
  • Manage operational aspects of recruitment and hiring, including drafting and posting job descriptions, coordinating schedules, facilitating communication with candidates, and maintaining timely follow-up.
  • Oversee and optimize the applicant tracking system, ensuring accurate records, reporting, and compliance.
  • Develop and maintain standardized hiring tools, such as playbooks, interview guides, scorecards, and rubrics, to promote a consistent and equitable candidate experience.
  • Train and coach hiring managers and interview panels on the use of standardized tools, equitable interviewing practices, and candidate experience best practices.
  • Regularly evaluate and refine the candidate experience, ensuring fairness, transparency, and clear communication throughout the process.
  • Own end-to-end onboarding logistics, including collection of required documentation, system setup, and execution of new hire checklists.
  • Conduct onboarding orientations and partner with managers to create structured onboarding plans that integrate role-specific training and cultural orientation.
  • Manage offboarding logistics, including documentation, communication, and system deprovisioning, with attention to compliance and employee experience.
  • Track and analyze key talent metrics, including time-to-fill, candidate experience feedback, and employee engagement/retention trends, and compile reporting to inform leadership decision-making.
  • Support the Director of People Operations in embedding DEIJ principles into every stage of the hiring process.
  • Reports to the Director of People Operations.

Requirements

  • 5+ years of experience in Human Resources or related fields
  • Demonstrated experience creating and implementing people operations strategies, processes, tools, and training
  • Knowledge of relevant laws and regulations, and the ability to ensure compliance and secure documentation of personnel data
  • Demonstrated ability to scale an organization quickly, while centering a positive employee experience and building a strong culture
  • Ability to train managers and guide employees through the entire employee lifecycle from recruitment to offboarding, including onboarding and performance improvement
  • Commitment to learning and implementing current best practices in the people operations field
  • Ability to engage diverse individuals around a common goal, demonstrating and applying emotional intelligence, sensitivity, and confidentiality in interpersonal communications
  • Ability to work independently and to exercise sound judgment and discretion
  • High bias towards keeping your commitments, always ensuring follow-through.
  • Flexibility: position may evolve, and your responsibilities may shift over time.
  • Comfort working in fast-paced environments and the ability to navigate complex and nuanced situations.
  • A creative problem-solver and self-starter. You’re someone who can disagree without being disagreeable. You’re comfortable coming up with new ideas and have the follow-through to make those new ideas happen.
  • Ability to organize and prioritize a complex work plan with ever-changing details.
  • Willingness to work some weekends and evenings, especially as we approach peak election times and experience peak volumes with our clients.
  • Strong commitment to progressive values and desire to help the left win.
  • Applicants must be currently authorized to work in the United States on a full-time basis. At this time, we’re unable to sponsor or take over sponsorship of employment visas.