Scale to Win

Product Designer

• Own discovery, User Experience design, visual design, prototyping, and delivery for product initiatives on our roadmap
• Translate ambiguous problem spaces into clear, elegant solutions
• Design workflows and systems that balance usability, scalability, and technical constraints
• Balance near-term delivery with long-term experience quality
• Be a strong advocate for customer voice and experience, upholding a high standard for problem- and user-focused prioritization and design
• Lead and participate in user research, usability testing, and validation
• Use qualitative and quantitative insights to inform design decisions
• Champion simplicity, clarity, and accessibility
• Collaborate closely with Product and Engineering to define strategy, requirements, and tradeoffs
• Facilitate design discussions and workshops to drive alignment
• Work with Customer Success, Sales, and other stakeholders to incorporate user insights into product design work
• Help define and elevate our standards for product design excellence
• Model strong design thinking and systems thinking for the broader team
• Give thoughtful critique and raise the quality bar across initiatives

Lead Product Designer

Product Manager

• Define strategy and roadmap for our fundraising use cases, balancing short-term tactical needs with long-term strategic priorities and ensuring alignment with company goals and customer needs.
• Be a tireless advocate for our customers, leading customer discovery efforts to research and map customer needs and deliver impactful solutions.
• Represent the product org on customer calls, building strong relationships with VIP customers.
• Leverage client and product data to inform strategic decisions and track the success of product launches.
• Partner with engineering and design to drive product initiatives and projects end-to-end, from goal & problem definition to QA, rollout, and post-launch analysis.
• Partner with the rest of the product org to define and evolve our product craft, including how we approach customer discovery, experimentation, decision-making, and quality of execution.
• Build strong cross-functional relationships, gathering input and context to inform roadmap and effectively communicating strategy, trade-offs, and progress to key stakeholders

Lead Product Manager

Customer Success Manager

• Own a portfolio of strategic accounts through onboarding, engagement, expansion, and renewal.
• Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive relationship management and identifying expansion opportunities.
• Utilize HubSpot and product usage data to identify at-risk accounts, intervening proactively to mitigate churn before it happens.
• Develop and execute account success plans that align Scale to Win’s capabilities with client campaign goals.
• Partner closely with the Sales team during the handoff to ensure continuity of vision.
• Build and maintain trusted relationships with executive-level decision-makers and campaign managers, positioning Scale to Win as an indispensable partner.
• Lead Executive Business Reviews (EBRs) and QBRs that use data-driven insights to tell compelling value stories to senior leaders.
• Serve as the 'Quarterback' for the client lifecycle, leading complex onboardings and product migrations with a project manager’s discipline.
• Design and deliver tailored training sessions and materials that simplify complex platform capabilities for users.

Lead Product Designer

Lead Product Manager

Senior Client Success Manager