Scale to Win

Operations

• Design, implement, and continuously improve centralized internal hiring processes, ensuring consistency and efficiency across all teams.
• Serve as the primary operational partner to hiring managers once a role is approved, supporting planning and execution of equitable and compliant hiring processes while ensuring managers retain ownership of final candidate selection.
• Manage operational aspects of recruitment and hiring, including drafting and posting job descriptions, coordinating schedules, facilitating communication with candidates, and maintaining timely follow-up.
• Oversee and optimize the applicant tracking system, ensuring accurate records, reporting, and compliance.
• Develop and maintain standardized hiring tools, such as playbooks, interview guides, scorecards, and rubrics, to promote a consistent and equitable candidate experience.
• Train and coach hiring managers and interview panels on the use of standardized tools, equitable interviewing practices, and candidate experience best practices.
• Regularly evaluate and refine the candidate experience, ensuring fairness, transparency, and clear communication throughout the process.
• Own end-to-end onboarding logistics, including collection of required documentation, system setup, and execution of new hire checklists.
• Conduct onboarding orientations and partner with managers to create structured onboarding plans that integrate role-specific training and cultural orientation.
• Manage offboarding logistics, including documentation, communication, and system deprovisioning, with attention to compliance and employee experience.
• Track and analyze key talent metrics, including time-to-fill, candidate experience feedback, and employee engagement/retention trends, and compile reporting to inform leadership decision-making.
• Support the Director of People Operations in embedding DEIJ principles into every stage of the hiring process.
• Reports to the Director of People Operations.

Senior Manager, Talent Operations