Customer Service Professional III, Institutional Markets
AIG
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer phone calls via recorded lines\n
- Participate in monthly peer review to evaluate call quality\n
- Research, analyze, and respond to moderate customer service inquiries within acceptable standards\n
- Key data input for customer service requests within department quality guidelines\n
- Handle high priority requests in a rapid, efficient, and accurate manner\n
- Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation\n
- Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail\n
- Process other participant change requests (address, EFT's, etc.) within the department standards\n
- Maintaining benefits to ensure payments are going to the payees correctly\n
- Coordinate duties and tasks by effective prioritization of responsibilities and time management.\n
- Work Location: Based in Corebridge Financial’s Houston, TX office with hybrid work policy.
Requirements
- 3+ years of insurance experience preferably with immediate or deferred annuity products.\n
- Attention to detail and accuracy.\n
- Excellent written and oral communication skills.\n
- Good problem solving and analytical skills.\n
- Strong Customer and Team Orientation.\n
- Ability to work independently with minimal supervision.\n
- Ability to multitask and handle high work volume with tight deadlines.\n
- Proficient in Word, Excel, and Microsoft Windows.\n
- Some College Preferred but not mandatory.\n
- Bi-lingual is a plus.