Customer Support

• Provide intake, analysis, and documentation support to the Homeland Security Investigations (HSI) Tip Line
• Responsibly capture actionable information from incoming calls and web tips
• Conduct preliminary research in government and open-source databases to verify information
• Document calls, tips, and findings in government systems in compliance with DHS privacy and security policies
• Draft and route reports to appropriate ICE field offices following established procedures
• Collaborate with Sr. CSRs and federal staff to ensure accurate intake and processing of sensitive information

Junior Customer Service Representative – Call Center Operations

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative