Welocalize

Content Marketing Manager

• Implement complex rules related to writing structure, content, register, and perspective to maintain consistency and coherence across summaries.
• Conduct thorough research to verify the accuracy of information and ensure all content is factually correct.
• Edit and refine summaries to improve clarity, readability, and overall quality.
• Synthesize customer reviews to capture key points and overall sentiment concisely and accurately.
• Apply content and editorial guidelines consistently across all customer review summaries.
• Translate project guidelines into Portuguese, adapting them specifically to the conventions of Portugal.

Language Content Reviewer – Portuguese, Portugal

• Implement complex rules related to writing structure, content, register, and perspective to maintain consistency and coherence across summaries.
• Conduct thorough research to verify the accuracy of information and ensure all content is factually correct.
• Edit and refine summaries to improve clarity, readability, and overall quality.
• Synthesize customer reviews to capture key points and overall sentiment concisely and accurately.
• Apply content and editorial guidelines consistently across all customer review summaries.
• Translate project guidelines into your language, adapting them specifically to your country/locale conventions.

Language Content Reviewer – Romanian

Marketing

• Managing translation and copy-editing tasks
• Ensuring high-quality linguistic deliverables for assigned projects or accounts
• Coordinating with freelancers and agencies
• Maintaining language resources
• Resolving terminology queries
• Collaborating with clients and internal teams
• Performing copy-edit tasks on assigned projects
• Performing on-demand translation tasks
• Managing project-related queries
• Ensuring good interaction among team members
• Testing and qualifying new freelancers and vendors
• Developing and training internal linguists and external partners

German Linguist – Life Sciences, Marketing

Program Manager

• Owns quality assurance, workforce planning, and training programs for AI training data delivery on multiple small projects or one large strategic project.
• Improves performance, compliance, and processes across multiple projects.
• Partners with the Senior Quality Analyst to share accountability for client outcomes and team performance.
• Monitor QA plans in partnership with Quality team (sampling, audits, acceptance criteria).
• Track risks of defects, lead corrective actions, and prevent recurrences.
• Forecast capacity needs; schedule shifts and handoffs; align vendors and internal teams to meet volume and turnaround targets.
• Build and deliver training and certification for raters/annotators and coordinators; update materials as guidelines change.
• Maintain dashboards for throughput, quality, productivity, and cost; turn data into clear actions for improvement.
• Ensure policy adherence on data handling, privacy, safety, and platform access; support audits and remediation.
• Standardize SOPs and checklists; remove bottlenecks; pilot small changes that improve speed, quality, or cost.
• Join client reviews with the Quality Manager and PMs; explain quality results, risks, and next steps.
• Coach Coordinators (C2–C3) and Associate PMs (P1) on QA, workflows, and tools; support onboarding and skills growth.
• Manage employee attendance, conduct individual performance reviews and support contract renewals.
• Keep risk/issue logs; manage change requests that impact quality, capacity, or training; escalate high-impact items with options.

Lead Program Manager – Gen AI Data Operations

Project Manager

• The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects.
• The Project Manager works with the client to understand requirements and engages the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
• Project planning, scoping, requirements gathering and validation with client.
• Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
• Risk analysis and contingency planning (plan-do-check-act cycle).
• Leading the internal and external team to successful execution and delivery of client projects.
• Creating schedules and monitoring timeliness of delivery.
• Managing the budget and controlling project costs.
• Establishing and nurturing relationships with customer, internal teams and external suppliers.
• Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
• Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
• Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.
• Ensuring finance systems are kept up to date and accurate.
• Process documentation and knowledge management.
• Ensuring profit of project is maintained through the management of margin.

Localization Project Manager

Content Writer

• Write or rewrite high-quality business review summaries tailored to the Indian English locale.
• Adjust tone, style, and register to align with professional standards and local conventions.
• Ensure cultural appropriateness and relevance for the target audience.
• Apply content and editorial guidelines consistently across all summaries.
• Refine and edit content to improve clarity, readability, and overall quality.

Language Content Writer – English, India

Director

• As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Job Overview
• The Director of Quality – Life Sciences is responsible for leading, developing, and optimizing quality processes, tools, and strategies specifically for the Life Sciences service line at Welocalize. This role ensures delivery excellence to global pharmaceutical, medical device, biotech, and healthcare clients while maintaining compliance with industry standards and regulatory requirements. The Director will manage and mentor a group of Quality Leads and Managers, driving consistency, innovation, and proactive solutions across all Life Sciences accounts. They will work closely with clients, internal stakeholders, and cross-functional teams to anticipate challenges, define strategy, and continuously improve quality outcomes. This leader will ensure that the Life Sciences group is recognized for best-in-class quality, client partnership, and operational excellence.
• Key Responsibilities
• Strategic Leadership
• ·  Define and implement the Life Sciences Quality Strategy aligned with business goals, client needs, and regulatory requirements.
• ·  Develop and refine criteria, standards, and processes specific to Life Sciences accounts to ensure compliance, efficiency, and scalability.
• ·  Partner with Sales and Account Management to anticipate client needs, provide solutions, and position quality as a differentiator in the marketplace.
• ·  Lead the optimization of quality workflows, tools, and reporting across all Life Sciences accounts.
• ·  Monitor industry trends, competitor approaches, and regulatory changes to ensure the team stays ahead of client expectations.
• Client-Facing and Operational Excellence
• ·  Act as a senior client-facing quality leader, representing Welocalize in customer meetings, escalations, and strategic reviews.
• ·  Oversee and manage the quality of deliverables for all Life Sciences accounts, ensuring consistency, compliance, and measurable client satisfaction.
• · Drive the implementation of quality improvement initiatives, proactively suggesting enhancements, new approaches, and innovations.
• ·  Ensure the Life Sciences Quality team is aligned on global processes, ISO certifications, and best practices.
• ·  Support RFP responses and pre-sales engagements, showcasing Welocalize’s Life Sciences quality expertise.
• Team Leadership & Development
• ·  Lead and mentor a team of Quality Leads and Managers, providing coaching, career development, and performance management.
• ·  Foster a culture of proactivity, innovation, and accountability within the team.
• ·  Ensure effective resource allocation, workload balance, and scalability of the Life Sciences Quality function.
• ·  Promote cross-team collaboration, knowledge sharing, and standardization across all squads.
• Process & Tools Optimization
• ·  Develop, implement, and audit Life Sciences-specific tools, processes, and methodologies to optimize efficiency and compliance.
• ·  Oversee adoption and governance of translation quality tools, technology platforms, and ISO processes.
• ·  Lead continuous improvement initiatives, including data-driven analysis, efficiency reporting, and Lean Six Sigma or Agile methodology practices.
• ·  Establish a clear framework for escalation management, corrective action, and risk mitigation.

Director of Quality – Life Sciences

Analyst

• Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination
• Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes
• Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks
• Plan training & certification for raters/annotators and coordinators; track completion and impact
• Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions
• Manage client escalations; present options, trade-offs, and recovery paths
• Standardize SOPs, templates, and checklists; remove bottlenecks
• Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins
• Coach P1s and C2–C3 on tools, workflows, and QA craft
• Ensure compliance/security across data handling and platform access

Quality Analyst

Translator

• Assess the scope of each project and complete a project quote
• Communicate as needed to the Project Management team
• Ensure that the client’s requests are met in a timely manner
• Support the project completion process through the development and use of language tools and pilot processes.

Localization Quoting Specialist

Business Analyst

• Analyze the AI Agentic framework (initially focused on Relay, with potential scope for Midgard and other applications) to determine what should be deployed, newly built, or adapted for specific accounts and use cases.
• Identify process gaps and areas that can be optimized with AI tooling; collaborate with product and development teams to design new tools and agentic workflows.
• Conduct investigations and analysis of failed AI prompts to identify root causes and improvements.
• Pilot new AI agents for upcoming programs, test outputs, and optimize prompts to improve results.
• Monitor production daily and track the status of deployed AI agents.
• Identify gaps and propose enhancements to strengthen overall AI-enabled workflows.
• Collaborate closely with the development team to iterate, refine, and implement improvements.
• Improve prompts for AI agents based on agent results and ongoing analysis of system health.
• Map and analyze existing workflows across business units, identifying inefficiencies, inconsistencies, and edge cases.
• Develop and maintain clear, detailed documentation—process maps, SOPs, functional requirements—suited for both business and technical stakeholders.
• Identify opportunities for standardization and automation, working with engineering and product teams to define what should be automated, how, and why.
• Support the development of logic and structured inputs for intelligent systems (including rule-based and language model-based automations).
• Leverage SQL and other data tools to validate assumptions, quantify opportunities, and measure the impact of changes.
• Collaborate across functional teams to ensure new processes are both operationally sound and aligned with data architecture and systems.
• Contribute to maturing the overall process discipline within the org by introducing structured methods and mentoring others informally through collaboration.

Senior Business Process Analyst

Project Manager – Gen AI Data Operations

• Oversees multi-project portfolios for AI training data programs
• Leads delivery and scale: capacity planning, vendor management, and process automation
• Ensures quality is consistent across projects, drives performance improvements, and plans work jointly with the Sr. Quality Analyst
• Run cadence (status, risk, exec updates); align scope and budget with account and operations leads
• Forecast and secure rater/annotator capacity; balance shifts, throughput, and skills across vendors and internal teams
• Partner with the Sr. Quality Analyst on acceptance criteria, audits, and corrective actions
• Identify manual steps; pilot automation with Ops Tech
• Set expectations, SLAs, and playbooks; review performance and drive improvements or changes
• Build and track budgets, burn, and margins; manage change orders to protect financial outcomes
• Lead root-cause and action plans; escalate high-impact items
• Lead planning and QBR-style reviews; explain results, risks, and next steps
• Gather feedback, provide training and coaching, foster team cohesion, and conduct performance reviews

Senior Project Manager – Gen AI Data Operations

Strategy

• Drive high impact initiatives at the intersection of AI, human data, and enterprise customers
• Collaborate closely with Sales, Product, Delivery, and Engineering to design solutions
• Own strategic customer engagements from discovery through delivery and expansion
• Act as a trusted technical advisor to enterprise clients in AI, ML, NLP, and data-driven organizations
• Lead and own internal initiatives from concept to execution (no hand-offs, no silos)

Senior Technical Strategy Lead

Operations

• The Squad Lead is responsible for delivering language services and solutions to Welocalize accounts.
• The Squad Lead manages or directs a team (I.e., squad) that works together for delivering language services.
• The squad lead engages with account teams to understand client requirements, engages internal and external resources in the fulfilment of those requirements, crafts and delivers client solutions.
• Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
• Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
• Design, implement, and deliver language services solutions.
• Monitor financial and operational metrics (KPIs).