Welocalize

Quality Analyst

Welocalize

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Tech Stack

ETLRPA

About the role

  • Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination
  • Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes
  • Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks
  • Plan training & certification for raters/annotators and coordinators; track completion and impact
  • Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions
  • Manage client escalations; present options, trade-offs, and recovery paths
  • Standardize SOPs, templates, and checklists; remove bottlenecks
  • Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins
  • Coach P1s and C2–C3 on tools, workflows, and QA craft
  • Ensure compliance/security across data handling and platform access

Requirements

  • Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering
  • 2+ years in quality/ops with hands-on QA and workforce/training coordination
  • 1 + years leading people/pods (formal or informal)
  • Multi-project planning and stakeholder management
  • Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus
  • Capacity planning with vendors; confident escalation/negotiation
  • Effective in global, distributed teams
  • Near-native English with strong writing and editorial skills
  • Hands-on with generative AI tools (text/voice/video)
  • Background in QA testing, rubric design, or AI safety/ethics evaluation
  • Familiarity with data-annotation platforms and model-evaluation tools
  • Ability to interpret code/datasets/workflows at a conceptual level (no coding required)
Benefits
  • Health insurance
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceroot-cause analysisCAPA plansdata handlingdata annotationmodel evaluationgenerative AI toolsETLperformance metricscapacity planning
Soft Skills
team developmentcross-functional coordinationstakeholder managementcoachingnegotiationcommunicationorganizational skillsadaptabilityproblem-solvingwriting skills
Certifications
Bachelor’s degreeQA certification