Welocalize

Language Operations Lead – Japanese

Welocalize

full-time

Posted on:

Location Type: Office

Location: Tokyo • Japan

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Job Level

Senior

About the role

  • The Squad Lead is responsible for delivering language services and solutions to Welocalize accounts.
  • The Squad Lead manages or directs a team (I.e., squad) that works together for delivering language services.
  • The squad lead engages with account teams to understand client requirements, engages internal and external resources in the fulfilment of those requirements, crafts and delivers client solutions.
  • Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
  • Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
  • Design, implement, and deliver language services solutions.
  • Monitor financial and operational metrics (KPIs).

Requirements

  • Proven vendor management or linguistic experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Proven ability to lead diverse teams, both local and remote.
  • Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
  • Curiosity and creativity to question existing processes and approaches and innovate new ones.
  • Proven experience in development of processes and ideas.
  • Experience in translation and/or operational management.
  • Partner relationship management.
  • Must be available to travel for work related commitments.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementlinguistic experiencetranslationlocalizationoperational managementprocess developmentperformance managementfinancial metricsoperational metricsKPI monitoring
Soft Skills
leadershipteam managementclient engagementcreativitycuriositycoachingcareer developmentproblem-solvingcommunicationcollaboration