Wells Fargo

Customer Support

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Specialist

Systems Engineer

• Lead complex projects and initiatives with companywide scope and visibility
• Identify and account for AI model limitations, security risks, operational constraints, and misuse scenarios in architecture decisions
• Create and contribute to architectural artifacts for key technology initiatives
• Help define future-state technology architecture and strategy
• Identify initiatives with medium to high architectural impact
• Conduct in-depth technology and system assessments to shape architecture solutions
• Communicate enterprise architecture strategy to both technical teams and leadership
• Make decisions related to the development and maintenance of architectures
• Apply compliance and risk management requirements across supported areas
• Ensure solutions align with Wells Fargo standards, policies, methodologies, and industry best practices
• Collaborate across teams to resolve issues and deliver secure, scalable outcomes

Lead Systems Architect – SaaS, Cloud Security

Account Manager

• Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
• Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Establish and maintain a sound internal partnerships with respective teams through on-going collaboration and communication
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment
• Guide Merchants through complex projects and compliance mandates
• Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
• Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Merchant Services Account Manager

Manager

• Recruit experienced Financial Advisors and retain talent to drive growth
• Lead team to grow financial outcomes through increased net asset flows, lending balances and same store sales.
• Develop the culture to drive employee engagement and growth in a branch or a series of branches
• Responsible for overall management of branch(es) including management of staff; maintaining strong partnerships with all centers of excellence (COE) and support partners; managing risk/compliance; expense / P&L management; and exception management
• Execute on strategic vision of the Wealth and Investment Management (WIM) group of Wells Fargo to help Advisors and Client Associates serve the needs of the clients within the branch
• Responsible for collaboration with and influence of all levels of professionals, including senior managers, COE partners, home office departments, divisional leaders etc.
• Be a visible leader in the branches and communities they serve
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives
• Partner with the entire market leadership team to support the branches and the channels represented in the market

Branch Complex Senior Manager

Operations

• Manage and develop large Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan teams
• Engage and influence stakeholders, internal partners, and peers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Collaborate with and influence all levels of professionals
• Provide quality customer service

Senior Manager, Mortgage Lending Operations – Processing

Account Executive

• Participate in soliciting residential mortgages from various sources
• Produce high quality loans which are compliant and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace; stay informed of mortgage industry trends and developments in the assigned market
• Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in; analyze and offer mortgage loan products based on client needs
• Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures; maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
• Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements

Mortgage Retail Sales Consultant – West Florida

Financial Crime

• Act as an Economic Sanctions Subject Matter Expert responsible for helping oversee and govern Wells Fargo’s OFAC sanctions program and providing accurate and thoughtful regulatory guidance to business units.
• Act as an advisor to leadership to develop or influence objectives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across groups and functions.
• Implement and maintain an effective financial crimes program that complies with all applicable laws, regulations, and regulatory expectations.
• Evaluate long-term implications and consequences of strategic business decisions and recommend appropriate alternatives for risk management.
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the company.
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical thinking, and coordination of highly complex activities and guidance to others.
• Lead implementation of complex initiatives with high risk, generally spanning multiple business lines.
• Provide vision, direction and full knowledge to leadership on implementing innovative and significant business solutions that are large scale companywide strategies.
• Serve as an excellent advisor to leadership.

Senior Lead Financial Crimes Officer – OFAC Sanctions

Data Engineer

• Manage a team of engineering managers and engineering leads
• Drive migration off legacy data platforms while ensuring remaining environments are fully automated using infrastructure-as-code (e.g., Terraform), automated ETL, and automated testing
• Enable scalable, secure, and reliable data consumption for end users and system-to-system integrations, supporting enterprise analytics, APIs, and downstream consumption use cases
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers
• Manage allocation of people and financial resources for Technology Strategic Leadership

Technology Director – Enterprise Data Platforms

Consultant

• Lead complex initiatives including those that are cross-functional with broad impact
• Review and analyze complex strategies, programs, and policies with impact on first-party fraud and payment risk
• Exercise independent judgment while developing knowledge of functions, policies, procedures, and compliance requirements
• Collaborate and consult to resolve issues and achieve goals
• Develop effective first party fraud and payment risk strategies

Senior Analytics Consultant

• serve as the sales leader of the branch
• accountable for acquiring, deepening and retaining customer relationships
• drive consistent growth in primary checking, deposits, lending, credit cards and investments
• lead, coach, and develop a team
• foster an engaged, accountable culture focused on uncovering customer financial needs

Branch Manager

• Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk
• Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
• Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility
• Collaborate with and influence all levels of professionals including senior managers
• Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk
• Develop and guide a culture of talent development to meet business objectives and strategy

Regional Fiduciary Officer – Senior Manager, Business Accountability

DevOps Engineer

• Design and build platform capabilities as products: APIs, controllers, operators, and Infrastructure as Code providers that enable self‑service infrastructure, secure defaults, and golden paths.
• Advance reliability engineering across SDLC: define SLOs/error budgets, design for graceful degradation and resiliency, and embed observability through standardized libraries and templates.
• Lead architecture and strategy and author RFCs/tech designs, drive decisions on platform boundaries, SLAs, tenancy, multi‑region readiness, and dependency risk.
• Elevate developer experience: collaborate with our Chief Development Office to extend and integrate developer portals with catalogs, scorecards, templates, and paved‑road CI/CD that make the right path the easy path.
• Implement modern delivery: GitOps workflows, artifact/image pipelines, immutable infrastructure patterns, and progressive delivery practices.
• Collaborate across the enterprise: influence standards, align with security/compliance guardrails, and partner with SRE, Cloud, and App teams to remove friction and deliver measurable reliability and time‑to‑value gains.

Principal DevOps Engineer

• Develop, retain, and grow complex to highly complex client relationships through the art of relationship management, by understanding the needs and priorities of clients and financial decision makers, responding quickly, communicating proactively but strategically, managing expectations, and soliciting feedback; act as an advisor to guide and influence others in growing relationships
• Act as an advisor to senior leadership to develop, influence, or lead the structuring, modification, and renewal of highly complex cash flow, real estate loans, and certain other industry specific solutions across groups and functions by analyzing financials, presenting to clients, and coordinating with internal stakeholders
• Lead the strategy and resolution for full suite of highly complex solutions offered by Wells Fargo to commercial clients to meet highly complex and unique needs that require an in-depth evaluation across multiple areas of the enterprise, by engaging product organizations to develop client specific solutions, leveraging a solid understanding of clients’ businesses, strategic objectives, operational priorities, and financial positions
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions within the Commercial Banking Relationship Management group that are cross functional and companywide strategies
• Strategically engage with all levels across the enterprise to improve processes and risk control, resolve client issues while achieving Wells Fargo’s business objectives, and represent the company externally; serve as an expert advisor to leadership and a mentor for less experienced colleagues
• Drive relationship planning activities to deliver the full suite of solutions and maintain sales and pipeline disciplines by keeping information current in relevant systems
• Strategically support Business Development Representatives in sourcing new Commercial Banking clients, by cultivating relationships through existing networks
• Partner with Commercial Lending Product Management to provide vision, direction, and expertise to leadership on client and market needs to enable the innovation, design, and delivery of credit solutions more effectively, including large-scale, cross-functional, or company-wide strategies

Senior Lead Commercial Banking Relationship Manager – EMM

• Provide strong, inclusive leadership to build and retain a high‑performing team
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions
• Use branch manager routines to build individual capability, confidence, and productivity

Software Engineer

• Apply technical knowledge of networking concepts and coding fundamentals to support enterprise engineering solutions and identify opportunities for improvement
• Partner with Lines of Business (LOBs) to support business application requests, ensuring alignment with enterprise technology standards and governance requirements
• Support the structured Release Management (RM) lifecycle by assisting with planning, testing coordination, and approvals for new or updated vendor hardware and software solutions
• Maintain and enhance the Configuration and Standards Engineering (CASE) repository by documenting certified products, supported features, and engineering standards
• Assist with onboarding of new technologies by supporting pre-sunrise readiness activities, including validation of new applications and hardware prior to production use
• Monitor and track vulnerability remediation efforts in collaboration with engineering and risk teams to ensure compliance with internal policies and industry standards
• Identify opportunities to improve processes, streamline workflows, and enhance governance across the network and infrastructure lifecycle
• Collaborate with engineering, risk, and operations teams to ensure consistent application of enterprise standards and best practices
• Support reporting, documentation, and tracking of engineering activities to enhance visibility and operational effectiveness

Business Relationship Support Specialist

Lead Systems Architect – SaaS, Cloud Security

Merchant Services Account Manager

Branch Complex Senior Manager

Senior Manager, Mortgage Lending Operations – Processing

Mortgage Retail Sales Consultant – West Florida

Senior Lead Financial Crimes Officer – OFAC Sanctions

Technology Director – Enterprise Data Platforms

Senior Analytics Consultant

Branch Manager

Regional Fiduciary Officer – Senior Manager, Business Accountability

Principal DevOps Engineer

Senior Lead Commercial Banking Relationship Manager – EMM

Branch Manager

Engineering Associate – Enterprise Systems