Wells Fargo

Manager

• Provide strong, inclusive leadership to build and retain a high‑performing team
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions
• Use branch manager routines to build individual capability, confidence, and productivity
• Partner closely with internal sales partners
• Identify opportunities for making banking easier for customers
• Leverage reporting and employee observations to gain insight into strengths and opportunities
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk

Branch Manager

Program Manager

• Lead the evolution of customer identification experiences across digital, branch, and assisted channels.
• Improve approval rates, onboarding conversion, and customer satisfaction while maintaining strong risk controls.
• Optimize verification journeys through data-driven experimentation and customer insights.
• Identify opportunities to reduce customer friction while strengthening security and trust.
• Establish/manage/maintain governance, controls, and performance metrics for identity verification programs.
• Develop and execute vendor strategy for identity verification services, including evaluation, optimization, performance management, and emerging capabilities.
• Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
• Collaborate closely with technology, BSA/AML, Risk, Compliance, and Operations teams.
• Lead, coach, inspire, and develop a high-performing team of outcomes-focused product managers - fostering a culture of curiosity, innovation, accountability, collaboration, and customer obsession.
• Identify opportunities to leverage AI and intelligent decisioning across customer experiences
• Constantly evaluate industry trends, onboarding conversion, fraud loss, and regulatory developments impacting identity and customer onboarding.

Senior Manager, Customer Identification Program, CIP

Banker

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including new account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgement within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Personal Banker

• Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence.
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes.
• Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options.
• Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share.
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Onboarding Specialist

• Oversee Merchant Services Implementation and Product Setup Operations
• Manage the Operations Implementation team
• Lead all aspects of client onboarding and implementation lifecycle
• Establish timelines, track progress, and manage escalations
• Develop and implement business unit strategies
• Identify, assess, and mitigate operational and implementation risks
• Drive process improvement opportunities

Senior Manager – Merchant Services Onboarding Implementations

• Provide strong, inclusive leadership to build and retain a high‑performing team
• Lead a branch team to proactively identify customer financial needs
• Use branch manager routines to build individual capability, confidence, and productivity
• Partner closely with internal sales partners

• Proactively acquire new affluent consumer and business customers while deepening existing relationships through strategic outreach, referrals, and pre-planned customer appointments
• Lead discovery‑driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments
• Serve as the primary financial partner delivering comprehensive, multi‑product guidance and ongoing reviews across life stages and evolving financial needs
• Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes
• Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency
• Serve as an active member of the branch team by advising colleagues on relationship development and the management of complex client needs
• Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes

Senior Branch Premier Banker

General

• Lead the design, development, execution, and continuous improvement of enterprise-wide resiliency exercises, including tabletop (discussion-based), workshop, functional, limited-scale, and full-scale exercises.
• Own the full exercise lifecycle, including: Developing and maintaining an enterprise-aligned exercise framework that incorporates all-hazards scenarios impacting critical services, products, and third-party providers.
• Designing realistic exercise scenarios, Master Scenario Event Lists (MSELs), injects, objectives, and evaluation criteria aligned to business priorities, emerging risks, and regulatory expectations.
• Facilitating cross-functional exercises involving stakeholders across business, technology, resiliency, supply chain/procurement, and external partners.
• Conducting post-exercise evaluations and producing clear, actionable After-Action Reports (AARs), including prioritized findings and recommendations.
• Presenting exercise outcomes, key insights, and recommendations to senior leadership and governance forums.
• Leading remediation and targeted follow-up activities, including workshops and additional exercises, to address identified gaps and strengthen resiliency capabilities.
• Ensuring exercise documentation, artifacts, and processes meet internal standards, control requirements, and regulatory expectations.
• Drive continuous improvement and program maturity by identifying risks, gaps, lessons learned, and enhancement opportunities to strengthen the enterprise resiliency exercise program.
• Support risk and control activities, including Risk and Control Self-Assessments (RCSAs), issue management, audits, regulatory examinations, and other governance-related activities.
• Serve as a trusted advisor and subject matter expert to business, technology, and resiliency stakeholders by providing guidance on exercise planning, design, execution, and regulatory expectations.
• Contribute to the development and maintenance of a strategic scenario library aligned with emerging threats, business priorities, regulatory requirements, and evolving resiliency risks.

Lead Business Resiliency Exercise Coordinator

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Teller, Part Time

Account Manager

• Manage and develop a team of bankers and/or relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening existing relationships, and risk management for Business clients
• Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening relationships with existing clients, and retaining existing credit or deposit balances within an assigned territory
• Identify and recommend opportunities for process improvement and risk control development
• Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives
• Collaborate and consult with peers, colleagues, and multiple level managers; interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo’s business objectives, by helping clients navigate processes and escalating inquiries when needed
• Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients’ needs, by developing best practices to engage product organizations and understand clients’ businesses, strategic objectives, operational priorities, and financial positions
• Partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively
• Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client’s needs
• Manage allocation of people and financial resources for functional area
• Mentor and guide talent development of direct reports and assist in hiring talent

Small Business Banking Relationship Management Manager

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed
• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards
• Build lasting customer relationships through proactive, meaningful conversations that support financial well‑being and deepen engagement
• Lead discovery driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed
• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards
• Build lasting customer relationships through proactive, meaningful conversations that support financial well‑being and deepen engagement
• Lead discovery driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Roving Personal Banker

Account Executive

• Participate in soliciting residential mortgages from various sources
• Produce high quality loans which are compliant and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace; stay informed of mortgage industry trends and developments in the assigned market
• Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in; analyze and offer mortgage loan products based on client needs
• Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures; maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
• Ability to lift 20+ pounds
• Reliable transportation
• Ability to work nights, weekends, and/or holidays as needed or scheduled.

Mortgage Retail Sales Consultant – Safe

Principal

• Approve, monitor and manage the credit exposure within the Corporate & Investment Banking Commercial Real Estate (CRE) portfolios
• Partner with senior line of business and Credit Risk managers to develop appropriate business strategies and targets
• Provide a commercial approach to the business, balancing market realities with appropriate risk management
• Maintain appropriate credit discipline and portfolio health through proper, timely and thoughtful credit risk decisions
• Identify and manage portfolio trends, portfolio risks and concentrations
• Ensure timely and accurate approvals, portfolio monitoring and reporting
• Assist the relationship and portfolio management teams in providing clear and concise recommendations and analysis
• Reinforce Wells Fargo’s strong credit culture and strengthen team member engagement
• Develop an expertise in the markets covered by actively participating in internal and external groups

Branch Manager

Senior Manager, Customer Identification Program, CIP

Personal Banker

Branch Manager

Senior Manager – Merchant Services Onboarding Implementations

Branch Manager

Personal Banker

Senior Branch Premier Banker

Lead Business Resiliency Exercise Coordinator

Teller, Part Time

Small Business Banking Relationship Management Manager

Personal Banker

Roving Personal Banker

Mortgage Retail Sales Consultant – Safe

Principal Credit Risk, Approval Officer