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Teller, Part Time
Wells FargoTeller at Wells Fargo processing transactions and building customer relationships in California branches. Engaging customers while delivering a positive banking experience and ensuring reliable service.
About the role
Key responsibilities & impact- Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
- Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
- Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
- Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
- Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
- Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
- Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
- Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
- Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.
Requirements
What you’ll need- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
- Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
- Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
- Proven cash-handling experience
- Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
- Professional, integrity-driven approach focused on building trust through reliable service.
- Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
- Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
- Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
- Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
- Ability to resolve routine customer concerns with sound judgment and professionalism.
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Transaction ProcessingRisk ManagementDigital Banking ToolsOperational AccuracyService Transactions
Soft Skills
Active ListeningCollaborationProblem-SolvingAdaptabilityProfessionalism