Wells Fargo

Customer Support

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Specialist

Manager

• Provide strategic leadership for the design, standardization, and scaled execution of our enterprise observability ecosystem across Kubernetes and OpenShift platforms
• Ensure a robust, unified, and automated observability platform that enables reliability, performance, and operational excellence across all clusters and workloads in hybrid and multi-cloud environments
• Define the long-term vision and operating model for metrics, logging, tracing, eventing, and monitoring standards across on-prem, cloud-managed, and hosted Kubernetes platforms
• Guide multiple engineering teams to execute consistently against this strategy
• Elevate engineering maturity and ensure developers and SREs have actionable insights that accelerate innovation and support enterprise growth at scale

Senior Manager – Kubernetes Observability

Full-stack Engineer

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Lead Software Engineer – Hogan IDS

Director

• Oversee Detection Operations Specialty which reviews account cases for potential fraud for New Account Originations and potential First Party Fraud situations
• Oversee the centralized Detection Operations fraud referrals from more than 70 referrals source across the bank for fraud
• Responsible for providing fraud reviews for Merchant Services and serve as a liaison for Fraud Detection Operations with Merchant Services
• Build high-performing teams focused on driving business results through effective leadership and team member engagement
• Contribute to broad Operations strategies with a One Wells Fargo lens
• Initiate action, manage change, and build partnerships to gain consensus across the team
• Utilize strong transformational leadership, relationship management, influencing, and execution skills
• Understand and operate successfully in a complex, heavily matrixed corporate environment

Fraud & Claims Operations Director

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large-scale technology solutions
• Design, develop, and maintain ETL/ELT pipelines
• Automate workflows for ingestion, transformation, and loading of data
• Integrate data from multiple sources into data lakes or warehouses
• Ensure optimal storage strategies balancing cost and performance
• Cleanse, normalize, and enrich raw data for analytics
• Implement robust data quality checks and governance frameworks
• Monitor and optimize data workflows for scalability and efficiency
• Collaborate and consult with key technical experts, senior technology team, and external industry groups

Lead Software Engineer, GCP

Implementation Specialist

• Participate in less complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation
• Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery
• Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
• Identify, and provide effective training methods
• Participate in process improvement or product development and enhancement activities
• Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
• Collaborate and consult with peers, management, technology, and compliance

Payment Manager – Technical Implementation Consultant

• Research complex credit investigations and diverse credit information for loans
• Identify opportunity for process improvements within scope of responsibilities or functional area
• Review and identify basic operational assignments that require research, evaluation, and selection of alternatives while exercising independent judgement to guide medium risk deliverables
• Present recommendations for resolving complex situations and exercise independent judgement while developing expertise in the function, policies, procedures, and compliance requirements
• Collaborate and consult with functional colleagues, internal partners, and stakeholders including internal as well as external customers

Senior Commercial Banking Portfolio Manager

Financial Planning and Analysis

• Proactively acquire new affluent consumer and small business customers, and deepen existing relationships, through outreach and pre-planned appointments
• Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols
• Escalate banking related issues or business risks that require an in-depth evaluation
• Advise customers on various aspects of recommended and available financial options and services
• Maintain deep knowledge and understanding of Wells Fargo’s banking, credit and investment financial solutions and services
• Identify client needs and goals for business, mortgage, retirement, and investment services
• Partner closely with peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management
• Understand and manage risks in the business by adhering to policies, procedures and controls
• Collect information directly from customers regarding income, assets, investments, and credit
• Analyze information to develop customized plans identifying Wells Fargo's banking options and services that will best meet customers’ financial needs
• Build relationships with branch colleagues, affluent customers, and partners to acquire, deepen, and retain relationships
• Exercise independent judgement and discretion in managing client relationships through regular meetings to review financial condition and goals

Senior Premier Banker

• Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program.
• Partner with subject matter experts to make recommendations on internal survey questions.
• Assist program resources with documenting desktop procedures.
• Develop business training or communications.
• Source answers to moderately complex audit and testing questions for controls owned in the U.S.
• Review approved business changes to identify QC impacts.
• Identify and may implement process improvement.
• Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes.
• Lead monthly GO Recognition events and other employee engagement routines like National Customer Service Week.
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
• Utilize independent judgment to guide moderate risk deliverables.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
• Collaborate and consult with leaders and executive management.

Fraud & Claims Management Consultant

• Produce recurring card origination Baseline Financial Grounding updates
• Integrate channel and segment level valuations with the latest new account forecast
• Produce transparent forecast v. actual reporting to senior management
• Develop and Maintain Python Financial aggregate model and key inputs
• Research forecasting discrepancies and validating forecast inputs

Senior Lead Risk Analytics Consultant – Card Financial Grounding Forecasting

Learning and Development

• Consult with business leaders, managers, Product Owners, Business Analysts, and Subject Matter Experts to assess training needs and recommend learning solutions.
• Lead end‑to‑end training execution including needs analysis, content design, development, validation, delivery, and evaluation.
• Translate complex technical, operational, or regulatory information into clear, concise, and easy‑to‑understand training materials.
• Develop training plans outlining objectives, modules, timelines, delivery methods, and success criteria.
• Create user guides, job aids, instructor materials, and other resources to support operational readiness.
• Facilitate training in virtual and in‑person settings for small and large audiences.
• Monitor and assess training effectiveness through knowledge checks, surveys, performance results, and stakeholder feedback.
• Provide recommendations on tools, templates, and methods that improve the scalability and quality of instructional materials.
• Conduct research and analysis on business and operational initiatives to support data‑driven decision making.

Senior Business Execution Training Consultant – Payments Change Delivery

Analyst

• Oversee the lifecycle of CTO AI use cases, ensuring alignment with required control gates and processes
• Partner with teams to vet proposed AI use cases, ensuring they solve real problems and avoid overlapping solutions that lead to waste
• Track the performance and compliance of deployed AI tools to ensure the fidelity of the approved use case
• Support prioritization of product backlog for IT Service Management tools (e.g., AI solutions, Jira Service Management, ServiceNow,)
• Support delivery of ITSM capabilities across engineering, platform teams, and operational stakeholders
• Support product managers in translating roadmap initiatives into executable delivery plan with stories
• Track product delivery progress, risks, and dependencies across initiatives
• Facilitate alignment between product management, service operations, and engineering teams
• Contribute to continuous improvement of ITSM product capabilities and operational maturity
• Design, maintain, and improve SharePoint sites supporting the department

Product Delivery Analyst

Account Manager

• Develop, retain, and grow complex to highly complex client relationships through the art of relationship management, by understanding the needs and priorities of clients and financial decision makers, responding quickly, communicating proactively but strategically, managing expectations, and soliciting feedback; act as an advisor to guide and influence others in growing relationships
• Act as an advisor to senior leadership to develop, influence, or lead the structuring, modification, and renewal of highly complex cash flow, real estate loans, and certain other industry specific solutions across groups and functions by analyzing financials, presenting to clients, and coordinating with internal stakeholders
• Lead the strategy and resolution for full suite of highly complex solutions offered by Wells Fargo to commercial clients to meet highly complex and unique needs that require an in-depth evaluation across multiple areas of the enterprise, by engaging product organizations to develop client specific solutions, leveraging a solid understanding of clients’ businesses, strategic objectives, operational priorities, and financial positions
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions within the Commercial Banking Relationship Management group that are cross functional and companywide strategies
• Strategically engage with all levels across the enterprise to improve processes and risk control, resolve client issues while achieving Wells Fargo’s business objectives, and represent the company externally; serve as an expert advisor to leadership and a mentor for less experienced colleagues
• Drive relationship planning activities to deliver the full suite of solutions and maintain sales and pipeline disciplines by keeping information current in relevant systems
• Strategically support Business Development Representatives in sourcing new Commercial Banking clients, by cultivating relationships through existing networks
• Partner with Commercial Lending Product Management to provide vision, direction, and expertise to leadership on client and market needs to enable the innovation, design, and delivery of credit solutions more effectively, including large-scale, cross-functional, or company-wide strategies.

Senior Lead Commercial Banking Relationship Manager

Infrastructure Engineer

• Design, develop, and maintain infrastructure‑as‑code and configuration‑as‑code solutions supporting VM‑based and container‑adjacent workloads, including OpenShift (OCP)
• Design and implement intelligent automation for infrastructure platforms including integrating AI and agent-based systems into operational workflows.
• Implement AI-driven tooling to enhance observability, predictive maintenance, vulnerability remediation, and environment modernization, enabling infrastructure teams to move from reactive operations to proactive, self-healing systems.
• Build and support automation for Windows and Linux server environments across on‑prem and private cloud platforms
• Contribute to standardized infrastructure patterns and reusable modules aligned to WIMT and enterprise architecture direction
• Integrate infrastructure automation with enterprise CI/CD and delivery pipelines to enable repeatable, auditable deployments
• Collaborate with platform, cloud, network, security, and application teams to implement infrastructure solutions that meet functional, security, and compliance requirements
• Develop and maintain automated validation and testing for infrastructure code
• Monitor configuration drift and support automated compliance and remediation processes
• Support infrastructure components that enable container platforms, including ingress, load balancing integration, and supporting services
• Maintain clear documentation, runbooks, and operational procedures for supported infrastructure services

Senior Infrastructure Engineer

• Provide advice and guidance on WIM’s Regulation Best Interest obligations
• Update and draft disclosure in support of WIM’s investment advisory wrap programs
• Analyze the import of regulatory trends impacting the provision of investment advice in the wealth management space
• Support evolving WIM and the Legal department priorities
• Serve as the WIM Legal Division subject matter expert on Regulation Best Interest
• Collaborate across WIM to update and enhance Regulation Best Interest and investment advisory program disclosures (including Form ADV 2A’s)
• Provide advice on legal and regulatory issues impacting the provision of investment advice in the wealth management space
• Support evolving WIM business and Legal department priorities involving Regulation Best Interest, investment advisory wrap programs, and bank managed accounts
• Lead complex initiatives with broad impact and act as a key participant in large scale planning
• Identify and analyze complex legal issues, develop conclusions and make recommendations for issue resolution
• Partner with business leaders and management of other corporate departments to develop and implement risk management programs