Wells Fargo

Operations

• Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
• Manage the operational outcomes of key IT services delivered by network services and operations
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated
• Instill repeatable processes that consistently meet SLAs and OLAs
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense

Technology Operations Manager

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management
• Review, analyze and escalate issues from key metric analysis, event monitors and reported service deviations
• Develop knowledge of business cycles and capabilities to assess the impact of technology events on the business
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of troubleshooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Technology Operations Analyst

DevOps Engineer

• Lead and deliver complex initiatives and deliverables within technical domain of environments
• Translate technology experience into technical engineering solutions
• Contribute to large-scale planning and strategy development for technology solutions
• Design, code, test, debug, and document projects and programs, including upgrades and deployments
• Review and address complex technical challenges requiring in-depth evaluation of process and procedures
• Resolve technical issues and lead team(s) to meet client needs, leveraging a solid understanding of functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve project goals
• Act as an escalation point, providing guidance and direction to less experienced staff
• Lead projects and ensure successful delivery of technical solutions

Senior Lead Systems Operations Engineer

Manager

• Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence.
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes.
• Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options.
• Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share.
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Branch Manager

Consultant

• Lead and execute the compensation processes within your scope, ensuring adherence to controls, standard operating procedures, and timelines for accurate processing of compensation and job data.
• Validate and conduct secondary reviews of Compensation Delivery activities (including data files), retaining appropriate documentation and evidence.
• Identify and recommend process improvement opportunities within compensation programs; partner cross‑functionally to design and implement approved enhancements.
• Communicate compensation analysis results, insights, and process outcomes to leaders and stakeholders, offering clear recommendations and actionable next steps.
• Apply independent judgment within established policies, best practices, and guidance from leaders while building deep expertise in Compensation Delivery processes.
• Develop and streamline reporting by integrating and analyzing data from multiple sources.
• Provide responsive, high‑quality customer service to employees, managers, and key stakeholders across the organization.

Compensation Consultant – Compensation Delivery

Bilingual

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed

Personal Banker, Bilingual Spanish

Architect

• Serve as a trusted internal consultant to Compensation and HR partners on job architecture strategy
• Partner with HR teams and business leaders to evaluate and resolve complex job and role issues
• Lead and deliver enterprise-level job architecture initiatives
• Analyze large-scale operational or technical challenges
• Make informed decisions in complex situations
• Collaborate with peers and partners to resolve issues
• Lead projects or initiatives and serve as a peer mentor

Lead Compensation Consultant – Job Architecture

Business Analyst

• Identify and research new technologies, solutions, and deep learning capabilities
• Act as a top subject matter expert to lead the strategy and resolution of the most complex challenges
• Develop and implement a data management, data quality or metadata research plan
• Influence and teach others in new areas by writing papers, delivering presentations, leading courses and curriculum
• Strategically lead and engage with all levels of professionals and managers with technical guidance and direction

Principal Data Management Analyst

Director

• Manage and develop specialized CIB Portfolio Management teams of less experienced managers and professional individual contributors
• Identify opportunities and recommend strategies for process improvement and risk control development
• Lead a CIB Portfolio Management team by making strategic decisions to resolve highly complex issues
• Interpret and develop range of policies and procedures for functions with moderate to higher complexity and risk
• Collaborate with and influence all levels of professionals, including more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met
• Develop and guide a culture of talent development to meet business objectives

CIB Portfolio Management Director

Product Manager

• Lead and develop a team responsible for executing Workforce Optimization (WFO) product initiatives, ensuring delivery against roadmap priorities, transformation milestones, and operational outcomes.
• Drive planning, integration, and execution of WFO capabilities across forecasting, scheduling, quality, performance management, analytics, and real-time optimization within legacy and CCaaS environments.
• Partner with product, technology, operations, risk, and vendor teams to translate strategy into scalable, compliant solutions that improve agent performance and contact center efficiency.
• Provide leadership across moderate to high-complexity, high-visibility initiatives, including CCaaS migrations, platform decommissioning, and Day 2 optimization.
• Identify execution, operational, and delivery risks associated with product and platform changes, and develop mitigation strategies to ensure stability and adoption.
• Influence prioritization, sequencing, and execution across multiple business groups to deliver integrated outcomes aligned to enterprise standards and business objectives.
• Establish and improve product execution processes, metrics, and governance to increase delivery predictability, transparency, and value realization.
• Manage allocation of people and financial resources to support product delivery, operational readiness, and ongoing optimization.
• Collaborate with and influence senior leaders and executives to drive alignment, resolve impediments, and advance strategic WFO initiatives.
• Build and sustain a culture of talent development, accountability, and continuous improvement aligned to Wells Fargo’s values and transformation goals.

Senior Manager – Workforce Optimization Product Management

Security Engineer

• Support the DLP Manager in coordinating team priorities, deliverables, and operational goals.
• Assist with test DLP policy design, testing, implementation, and tuning, helping ensure policies are effective and operationally manageable.
• Support exceptions management and certification activities, including tracking, documentation, and timely follow‑ups.
• Help manage day‑to‑day workflow, including intake, prioritization, and assignment of work across the team.
• Provide people support for a technical operations team, including onboarding, coaching, and ongoing development, with guidance from the DLP Manager.
• Identify operational challenges or risks and escalate them with clear context and recommendations.
• Work closely with the Threat and Detection Team to support exception decisions and improvements to DLP rule effectiveness.
• Collaborate with BISOs, technology partners, and business stakeholders to help address data protection concerns.
• Communicate operational updates, risks, and process changes clearly to both technical and non‑technical audiences.
• Act as a reliable point of contact for routine DLP operational questions and coordination needs.
• Assist with initiatives or projects that impact DLP operations across one or more lines of business.
• Help ensure DLP processes align with audit, regulatory, and risk management expectations.
• Support responses to audit requests, regulatory inquiries, and issue remediation efforts.
• Maintain and update operational documentation, procedures, and supporting materials.
• Support the review and management of operational allows and associated exceptions, ensuring appropriate risk awareness.
• Partner with peers to help identify and reduce potential data loss risks.
• Assist with ongoing DLP rule tuning and optimization to reduce false positives and operational friction.
• Contribute to improvements in DLP triage and workflow efficiency, including use of automation where appropriate.
• Stay informed on relevant threat trends and provide operational input to support business initiatives.

Information Security Engineering Associate Manager – DLP

Artificial Intelligence

• Architect and shape the AI Risk Management Program from a strategic perspective, defining the overarching framework, standards, controls, and oversight mechanisms that govern AI usage across the enterprise.
• Establish a clear operating model that defines how AI services and models are identified, assessed, governed, monitored, changed, and retired across their lifecycle.
• Ensure the governance program is scalable, sustainable, and adaptable to evolving technologies, regulatory expectations, and business strategies.
• Serve as the enterprise owner of the Artificial Intelligence Risk Management Policy and supporting procedures and guidance, maintaining accountability for clarity, consistency, and compliance.
• Translate regulatory expectations and enterprise risk principles into policy guardrails and governance standards.
• Ensure policy intent is clearly understood and consistently applied across lines of business, while allowing flexibility for risk-based implementation.
• Define AI governance controls and best practices, including expectations for identification, development, validation, monitoring, change management, and decommissioning.
• Ensure leadership receives clear, executive ready insights into AI risk exposure, governance effectiveness, emerging risks, and systemic issues.
• Establish decision frameworks and escalation paths that guide how AI risks are evaluated, challenged, accepted, or remediated at the enterprise level.
• Oversee the effectiveness of governance controls through structured oversight, reporting, and review mechanisms.
• Assemble, engage, and align the appropriate execution teams and stakeholders, ensuring clarity of roles, responsibilities, and accountability across the AI governance ecosystem.
• Provide strategic guidance and planning support to help the organization navigate AI risk, compliance obligations, and responsible AI practices.
• Serve as a trusted advisor to senior leaders, offering informed perspectives on industry trends and peer practices, regulatory developments related to AI and model risk, and enterprise level AI guardrails and risk tolerance.
• Represent the AI Risk Management and AIRR Program in enterprise governance forums, audits, and regulatory readiness activities.
• Influence alignment between AI governance, Model Risk Management, and Operational Risk programs across the firm.

Senior Lead Enterprise Risk, AI Governance Officer

Administration

• Monitoring the inbound and outbound dialer during dialer operation
• Designing and programming dialer strategies to ensure call center agents are targeted to the right campaigns
• Analyzing dialer data and existing query logic to ensure the dialer is running optimally
• Working with Workforce Management teams to ensure agent schedules match demand
• Consulting with Call Center managers to alert them of agent issues and migrating agents to support demand
• Research and resolve legal and compliance inquiries to ensure State and Federal law adherence
• Learn new dialer technologies and tools
• Programming dialer logic using SQL
• Working with technology teams to implement dialer initiatives and execute Business Continuation Tests
• Report and resolve production issues

Senior Business Execution Administrator – Dialer Strategy

• Own and manage product backlog aligned to strategic ITSM capability objectives
• Translate enterprise strategy into prioritized features and stories
• Partner with engineering and architecture to ensure scalable, governed solutions
• Drive cross-functional alignment across ITSM product domains
• Define success metrics and adoption measures
• Facilitate stakeholder workshops and working sessions
• Ensure platform configuration aligns with enterprise standards and data models
• Identify risks and dependencies across value streams
• Support enablement and adoption efforts through documentation, training, and working sessions.

Senior Lead ITSM Product Manager

Full-stack Engineer

• Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture, for example cloud readiness, application modernization, data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high-risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
• Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers
• Drive architecture and development of cloud‑native, microservices‑based systems supporting large‑scale workloads. Ensure platforms align with enterprise SDLC standards, security, compliance, and operational excellence.
• Partner with architecture and product teams to embed AI‑driven experiences
• Lead efforts to simplify developer and user experience through intuitive dashboards, APIs, and self‑service capabilities.
• Act as a primary engineering liaison with vendors, influencing roadmap, feature prioritization, and service quality.
• Lead, mentor, and grow high‑performing software engineering teams, including geographically distributed teams.
• Drive a culture of engineering excellence, innovation, and continuous improvement.