Business Relationship Support Representative

Wells Fargo

Business Relationship Support Representative providing support for customers in Global Payments & Liquidity. Collaborating with client managers and ensuring a positive customer experience.

Posted 6/18/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact

Provide support for a portfolio of customers
Work with business client managers to maintain client accounts
Oversee overall customer experience
Handle customer issues and assist in decisions with business client managers
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

What you’ll need

2+ years of Business Relationship Support experience
Treasury Management product knowledge and experience
Excellent customer service skills
Previous call center experience
Strong telephone and email etiquette skills
Intermediate Microsoft Office skills
Strong analytical skills with high attention to detail
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment

Benefits

Comp & perks

Must be available for 8 weeks in-office training
Comprehensive health benefits
Flexible work schedule after training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Relationship SupportTreasury ManagementMicrosoft Officeanalytical skillscustomer service

Soft Skills

customer experiencetelephone etiquetteemail etiquetteverbal communicationwritten communicationinterpersonal communicationorganizational skillsmulti-taskingprioritizing