Program Manager, Digital and Client Experience
TIAA
Program Manager, Commercial Banking, GenAI
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Illinois, New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $159,000 - $305,000 per year
Job Level
Mid-LevelSenior
About the role
- Use case intake, prioritization and governance for Commercial Banking AI/GenAI portfolio
- Support the Commercial Bank AI/GenAI program in driving use case intake, prioritization, use case rationalization, and performance tracking/monitoring at leadership and operational level
- Drive and monitor AI solutions that are long-term, large-scale, broad-reaching, and require vision, creativity, innovation, advanced analytical and inductive thinking
- Deliver leadership-level communications on AI/GenAI portfolio progress for Commercial Bank
- Assist in developing and articulating the strategy for AI use cases and initiatives which have significant impacts across multiple areas of Commercial Bank
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals (stakeholders include AI product managers, data scientists, finance, technology, risk, enterprise technology and corporate strategy)
- Potentially lead projects, teams or serve as a peer mentor
- Ensure compliance with AI policy and requirements for CB AI portfolio
- Assist in supporting and coordinating with Wells Fargo Enterprise level GenAI program including performance reporting and investment planning
- Act as key participant in large-scale planning and assist in pressure testing value realization of use cases
- Provide input on scope and relevance of Artificial Intelligence and GenAI initiatives for CB and influence AI strategy for the business line or enterprise
- Research and form points of view on key AI vendors for use cases
Requirements
- 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- 1+ years of AI experience in a product management, technology or consulting capacity (desired)
- Ability to draft strong written communications and presentations to convey key points regarding AI portfolios
- Ability to problem solve, including developing efficient processes and operating rhythms for AI portfolio (operating cadences, governance, reporting etc.)
- Ability to develop partnerships and collaborate with other business and functional areas
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Leadership experience with ability to effectively manage and engage teams
- Knowledge and understanding of AI/ML technologies, specifically Large Language Models or predictive models and their applications to business use cases
- Understand AI policy and requirements and ensure compliance for CB AI portfolio
- Not eligible for Visa sponsorship (work authorization requirement)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Potential eligibility for sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs)
- Hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Artificial IntelligenceGenAILarge Language Modelspredictive modelsperformance trackinguse case rationalizationgovernanceoperating rhythmsAI policy complianceAI portfolio management
Soft skills
leadershipcommunicationproblem solvingcollaborationprioritizationtime managementteam engagementstrategic thinkingcreativityanalytical thinking
